Chapter 14 – Evaluation of HR Programs & Policies – Week 13

Question 1

Workforce analytics

Answer 1

How HR metrics such as turnover and employee engagement, are used to describe the workforce

Question 2

HR analytics

Answer 2

Evidence based approach for making better decisions about employees and HR policies, using a variety of tools to report HR metrics and to predict outcomes of HR programs

Question 3

9 reasons for measuring HRM effectiveness

Answer 3

1. Labour costs are most often a firms largest controllable cost
2. Managers recognize that employees make the difference between success and failure
3. Organizations have legal responsibilities to ensure compliance with laws governing the employer/employee relationship
4. Evaluations are needed to determine which HR practices are effective
5. Measuring and benchmarking HR activities will result in continuous improvements; performance gaps can be identified and eliminated
6. Audits will bring HR close to the line functions of the organization
7. Data will be available to support resource allocations
8. Investors want info
9. HR managers more likely to be welcomed at the boardroom table and to influence strategy if they use measures to demonstrate contribution of their function

Question 4

5 ways of measuring HR programs (5C model)

Answer 4

1. Compliance
2. Client satisfaction
3. Culture management
4. Cost control
5. Contribution

Question 5

Ensures that the organizational practices comply with the law in areas such as:

1. Health and safety
2. Employment equity
3. Industrial relations
4. Employee- employee relations

Answer 5

Compliance

Question 6

Managers turn to client or stakeholders perception about effectiveness of HR performance …is a way of measuring

Answer 6

Client satisfaction (2)

Question 7

3 methods of measuring feedback

Answer 7

1. Informal feedback- asking if they are satisfied
2. Surgery — keep confidential
3. Critical incident method- deceive a situation in which HR provided assistance that was helpful

Question 8

Culture: a set of important ________ that members of a community share

Answer 8

Beliefs

Question 9

Attitudes:

Answer 9

Perception or opinions about organizational characteristics

Question 10

3 ways to reduce Cost Control (4)

Answer 10

1. Technology
2. Outsourcing
3. Downsizing

Question 11

Profits of an investment as a percentage of original cost

Answer 11

ROI

Question 12

Profitability of a business in relation to the book value of shareholders equity or net assets
How well and organization uses its investments to generate earnings growth

Answer 12

ROE

Question 13

The relationship between the costa of a program and it’s benefits

Answer 13

Cost-benefit analysis

Question 14

Why is organizational change important to HR

Answer 14

It’s at the heart of planning process organizations are dynamic, constantly growing or contracting and responding to changes

Question 15

True or false : recognizing the need for change and starting the process is one of the most difficult stages of the change process

Answer 15

True

Question 16

Hays genetic model of change

Answer 16

1. Recognize the need for change
2. Diagnose what needs to change
3. Plan and prepare for change
4. Implement the change
5. Sustain the change

Question 17

Models of organizational change tend to deal with the diagnosis of what needs to change by examining:

Answer 17

• Leadership of the change process
• overall purpose of the change
• degree of planning involved in the change process

Question 18

Social networks and political skills are used during what stage of the genetic change model ?

Answer 18

4. Implementing the change- successful change leaders use complex social network and their political skills to achieve their desired outcome

Question 19

What is the initial stage of Lewin’s 3 step model

Answer 19

1. Unfreezing: involves the development of a shared understanding among stakeholders that a lenticular change is necessary

Question 20

______ involves the trial and error process of taking action to move the firm through the intended change

Answer 20

Moving ( second stage of change process in Lewin’s 3 step model of change )

Question 21

______ involves putting policies, practices, and structure in place to establish new norms around the change

Answer 21

Refreshing (step 3 in Lewins 3 step model )