Chapter 14 - Enabling CM IM and Presence Support

Question 1

CTIQBE

Answer 1

The protocol used for CUPC desk phone control

Computer Telephone Interface Quick Buffer Encoding

Question 2

XMPP

Answer 2

Used for instant messaging with CUPS

Extensible Messaging and Presence Protocol

Question 3

SIMPLE

Answer 3

Used for IM with third party systems

SIP for Instant Messaging and Presence Leveraging

Question 4

CSF

Answer 4

The client-side foundations for CUPC and other CUC-integrated applications, such as Microsoft Outlook
(Client Services Framework)

Question 5

Persistent Chat

Answer 5

Group chats that are preserved when a user rejoins a chat room after logging out

Question 6

compliance

Answer 6

As it relates to CUPS, compliance refers to the preservation of IMs on an external PostgresSQL database or compliance server.

Question 7

IPPM

Answer 7

An interface to handle IMs on the desk IP phone.

IP Phone Messenger

Question 8

CCMCIP

Answer 8

Used to list server-associated devices that can be used for communications