Chapter 14 Flashcards
The values and assumptions shared within an organization are its ______.
organizational culture
______ are the stable, evaluative beliefs that guide our preferences for outcomes or courses of action.
Values
______ are values people in the organization have in common and think are very important.
Shared values
Values are ______ when they lead action.
enacted
Which of the following best explains why organizations vary widely in terms of their organizational culture?
Different organizations prioritize different shared values.
An organization’s corporate culture ______.
provides a template for how employees behave
consists of its values and assumptions
When we characterize Apple as an innovative company, we are identifying its:
dominant culture.
Conscious perceptions of what is right or wrong, good or bad, in an organization are its ______.
values
The accounting departments in most companies share the company’s stated values and assumptions but operate with additional values and assumptions dictated by their professional standards. This is an example of an organization’s ______.
subculture
dominant culture
what is found across the whole organization
subculture
found within the department. It varies from department to department. Also, it is unique and distinct.
A strong focus on customer service is a shared ______ in many successful companies.
value
Which of the following would be considered artifacts of an organization?
Rewards for good performance
The physical layout of the offices
How visitors are greeted
The culture of an organization is actually defined by its ______.
enacted values
Stories have the greatest ability to communicate corporate culture when they ______.
are about real people
tell employees what to do or not to do
The corporate culture at Zappos encourages customer service and teamwork, while Netflix values individual performance and has a more competitive environment. This is an example of ______.
the different prioritizing of shared values that shape organization cultures
Which of the following explain why the way employees speak to customers and each other is important?
Language is a verbal symbol of cultural values.
Language communicates shared assumptions.
The values and assumptions shared most consistently and widely by an organization’s members constitute its:
dominant culture.
The offshore subsidiary of a medical company that is located in India has developed a(n) ______ based on its geographic setting and occupation.
subculture
The Academy of Management has an annual conference at which it installs officers and presents awards. This is an example of a(n) ______ that is part of the academy’s organizational culture.
ceremony
The observable symbols and signs of an organization’s culture are its ______.
artifacts
The use of open spaces instead of offices with closed doors is a way of using ______ to shape organizational culture.
physical structure
Organizational legends and stories are important to corporate culture because they ______.
transmit and reinforce corporate values
A corporate slogan is one way organizations use organizational ______ to express corporate values.
language
An organizational culture that is strong can be recognized because ______.
most employees embrace the dominant values and assumptions
the dominant values are institutionalized through rituals, stories, and ceremonies
The effect a strong organizational culture has on the organization’s effectiveness depends on ______.
whether the organization’s dominant values fit its environment
Planned activities an organization conducts specifically for the benefit of an audience are its ______.
ceremonies
A strong company culture will help a company succeed if it is ______ its external environment.
aligned with
A manufacturer has a cellular layout with groupings of workers and several machines in each. This shapes a culture of collaboration and cross-training through ___.
physical structures
Why are companies with strong cultures less effective than those with moderately strong cultures?
Strong cultures blind people to new opportunities and unique problems.
An organizational culture with employees who are receptive to internal change and continue to adjust to a changing environment has a(n) ______.
adaptive culture
Most strong organizational cultures ______.
are long-lasting
The ethical practices of a company’s employees ______.
often reflect the dominant values of the organization
The benefits of cultural strength on organizational effectiveness depend on ______.
whether the culture fits the environment
whether the culture is adaptive
