Chapter 14 Flashcards
• Which of the following statement about quality control is false?
a) quality control is necessary for IV products because morbidity and mortality
b) written policies and procedures are not necessary if a quality control format is in place
c) quality control builds checks and balances
d) all of the above
B
• Which of the following statements regarding quality improvement is false?
a) it is an important part of preparation for a JCAHO survey
b) it concentrates on problems within the system
c) the pharmacy director is totally responsible for quality improvement
d) all of the above
C
• laws governing pharmacists, technicians, and other pharmacy personnel are set by
a) individual state laws
b) the NABP
c) the pharmacy itself
d) professional organizations
A
• The organization that certifies pharmacy technicians is
a) ASHP
b) NABP
c) PTCB
d) APhA
C
• Memos can be substituted for policy and procedure updates.
a) true
b) false
B
• technicians should familiarize themselves with the administrative and technical aspects of the policy and procedure manual.
a) true
b) false
A
• the primary goal of pharmacy personnel is communication not only with customers but also with other professionals. which form of communication is judged by others in the first 30 seconds of meeting?
a) listening skills
b) appearance
c) phone skills
d) body language
D
• most pharmacies that hire technicians require the same basic skills. which skill listed is not the responsibility of a technicians?
a) troubleshooting third-party prescription claim questions
b) handling ongoing pharmacy telephone calls
c) counseling patients on OTC medications
d) taking in refill prescriptions
C
• many states have laws that differ from federal laws
a) always follow the state law
b) always follow the strictest law
c) always follow the federal law
d) depends on the situation
B
• technicians are monitored in their job performance competency through regularly scheduled performance reviews
a) true
b) false
A
• Which system allows for a closer relationship between the pharmacist and medical team, including the patient?
a) centralized system
b) decentralized system
c) floor stock system
d) individual prescription orders
B
• Although statutes, regulations and standards of practice vary from state to state, under all circumstances, the technician is expected to
a) work under the supervision of the pharmacist
b) follow FDA guidelines regarding drug storage
c) counsel patients on OTC medications
d) review patient profiles for interactions
A
• Technicians have several methods for performance feedback after an evaluation. the most effective method is
a) faxing your concerns to your supervisor
b) by preparing a memo
c) airing your concerns at the time of the evaluation
d) leaving your concerns on a voice message
C
• the most common routine method of communication in the hospital between the pharmacy and the physician is a
a) prescription
b) medical order
c) fax
d) telephone
B
• The State Board of Pharmacy requires that all medication leaving the pharmacy must
a) be packaged in a proper container
b) be checked by a pharmacist
c) be initialed by a technician
d) all of the above
D
