Chapter 13 Flashcards
• There are four main associations concerned with pharmacy practice. Which one listed is not a member?
a) ASHP
b) APhA
c) JACHO
d) AAPT
C
• What job responsibility for a technician is found in an inpatient setting, but not in a community setting?
a) insurance billing technician
b) IV technician
c) stock inventory technician
d) technician recruiter
B
• Health care institutions are usually organized into several levels of management. Which position is not at the top of the institution?
a) department managers
b) CEO
c) COO
d) CFO
A
• Policy and procedures manuals exist for which of the following reason(s)?
a) to serve as a legal document
b) to prevent error caused by verbal communication
c) to train new employees
d) all of the above
D
• The definition of a policy is:
a) a way of accomplishing something or acting
b) a definite course or method of action selected from among alternatives; a high-level, overall plan
c) a series of steps followed in a regular definite order
d) a traditional or established way of doing things
B
• The Clinical Section of the policy and procedure manual contains those activities involved in patient-related monitoring activities of a clinical nature. Which activity listed is not part of this section?
a) drug ordering
b) unit-dose drug distribution
c) drug information services
d) formulary operation
C
• A not-for-profit, nongovernmental corporation whose responsibility is to regulate hospital setting is:
a) JCAHO
b) OSHA
c) ASHP
d) NABP
A
• The definition of procedure is:
a) a high-level, overall plan embracing the general goals
b) a traditional or established way of doing things
c) a definite course or method of action
d) none of the above
B
• Regulations affecting pharmacy practice encompass:
a) CSA regulations
b) JCAHO standards
c) federal and state rules
d) all of the above
D
• The Administrative section of a policy and procedure manual contain all the following information except:
a) department’s hours of operation
b) inventory control
c) drug therapy monitoring
d) annual reports
C
• Policy and procedure manuals have a standard format. the first item in the manual is:
a) title
b) table of contents
c) objectives
d) goals
A
• The liaison between the medical staff and the department of pharmacy services is:
a) JCAHO
b) The pharmacy and Therapeutics Committee
c) Medicare
d) hospital Board of Pharmacy
C
• Pharmacy technicians perform essential tasks that do not require:
a) computer entry training
b) compounding techniques
c) label preparation
d) the pharmacist’s skill or expertise
D
• Pharmacy technicians may use the following designation after their name after passing the Pharmacy Technician National Certification exam:
a) APhT
b) CPhT
c) RTech
d) CPT
B
• The members of the Pharmacy and Therapeutic committee review and update the manual every:
a) year
b) two years
c) 5 years
d) 18 months
C
• The State Boards of Pharmacy have the responsibility of:
a) dealing with complaints
b) licensure and registration of pharmacy staff
c) poison schedules
d) all of the above
D
• Which of the following is not true regarding policy and procedure manuals?
a) any change in the manual requires the approval of the CEO
b) they provide job descriptions for new employees
c) they guarantee accuracy in routine operational activities
d) they prevent waste of time by providing direction in repetitive tasks.
A
• The OBRA ‘90 requires community pharmacists offer:
a) free samples if the patient cannot afford the medication
b) counseling to Medicaid patients regarding their medication
c) ordering of all medications
d) inventory control
B
• One of the most positive responses to a dissatisfied customer is:
a) listening intently
b) making eye contact
c) restating what the customer has to say
d) all of the above
D
• If the technician is unable to resolve the customer’s problem, he/she should:
a) inform the pharmacist
b) ask another technician for help
c) ask to speak to another family member of the customer
d) ask the customer to leave
A
