Chapter 13: Project Stakeholders Management Terms

Question 1

This type of communication means that information is happening among stakeholders, like in a forum. Examples of ________ are meetings, video conferences, phone calls, and ad-hoc conversations. ________ means that the participants are actively communicating with one another.

Answer 1

Interactive communications

Question 2

A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.

Answer 2

Brain writing

Question 3

Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.

Answer 3

Key stakeholder

Question 4

Part of stakeholder analysis classification. A ________ is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.

Answer 4

Leading stakeholder status

Question 5

A stakeholder who does not want the project to exist and is opposed to the project.

Answer 5

Negative stakeholder

Question 6

A stakeholder who has neither a positive nor negative attitude about the project’s existence.

Answer 6

Neutral stakeholder

Question 7

Part of stakeholder analysis classification. A ________ is aware of your project and is not concerned if the project succeeds or fails.

Answer 7

Neutral stakeholder status

Question 8

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

Answer 8

Positive stakeholder

Question 9

This is an analysis meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.

Answer 9

Profile analysis meeting

Question 10

This type of communication pulls information from a central repository. ________ allow stakeholders to retrieve information from a central source as needed.

Answer 10

Pull communications

Question 11

This type of communication happens when the sender pushes the same message to multiple people. Good examples of ________ are broadcast text messages, faxes, press releases, and group e-mails.

Answer 11

Push communications

Question 12

A ________ is a software program to store and analyze project data for reporting. A common ________ will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule.

Answer 12

Reporting system

Question 13

Part of stakeholder analysis classification. A ________ is aware of your project, but they do not support the changes your project will create.

Answer 13

Resistant stakeholder status

Question 14

Anyone who is affected by the existence of the project or who can affect the project’s existence. _______ can enter and exit the project as conditions change within the project.

Answer 14

Stakeholder

Question 15

An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.

Answer 15

Stakeholder analysis

Question 16

These are charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project. Common classification models include the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.

Answer 16

Stakeholder classification models

Question 17

The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.

Answer 17

Stakeholder engagement

Question 18

A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

Answer 18

Stakeholder identification

Question 19

The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and Monitor Stakeholder Engagement.

Answer 19

Stakeholder management

Question 20

The ________ plan documents a strategy for managing the engagement of project stakeholders. The ________ plan establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.

Answer 20

Stakeholder engagement plan

Question 21

The project manager works with the project team and subject matter experts to create a strategy to manage the project stakeholders.

Answer 21

Stakeholder engagement planning

Question 22

A documentation of each stakeholder’s contact information, position, concerns, interests, and attitude toward the project. The project manager updates the register as new stakeholders are identified and when stakeholders leave the project.

Answer 22

Stakeholder register

Question 23

This is part of stakeholder analysis classification. A ________ is aware of your project and is supportive and hopeful that the project will be successful.

Answer 23

Supportive stakeholder status

Question 24

Part of stakeholder analysis classification. An _____ status means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.

Answer 24

Unaware stakeholder status