Chapter 13: Project Stakeholders Management Terms Flashcards
This type of communication means that information is happening among stakeholders, like in a forum. Examples of ________ are meetings, video conferences, phone calls, and ad-hoc conversations. ________ means that the participants are actively communicating with one another.
Interactive communications
A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.
Brain writing
Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.
Key stakeholder
Part of stakeholder analysis classification. A ________ is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.
Leading stakeholder status
A stakeholder who does not want the project to exist and is opposed to the project.
Negative stakeholder
A stakeholder who has neither a positive nor negative attitude about the project’s existence.
Neutral stakeholder
Part of stakeholder analysis classification. A ________ is aware of your project and is not concerned if the project succeeds or fails.
Neutral stakeholder status
A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.
Positive stakeholder
This is an analysis meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.
Profile analysis meeting
This type of communication pulls information from a central repository. ________ allow stakeholders to retrieve information from a central source as needed.
Pull communications
This type of communication happens when the sender pushes the same message to multiple people. Good examples of ________ are broadcast text messages, faxes, press releases, and group e-mails.
Push communications
A ________ is a software program to store and analyze project data for reporting. A common ________ will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule.
Reporting system
Part of stakeholder analysis classification. A ________ is aware of your project, but they do not support the changes your project will create.
Resistant stakeholder status
Anyone who is affected by the existence of the project or who can affect the project’s existence. _______ can enter and exit the project as conditions change within the project.
Stakeholder
An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.
Stakeholder analysis