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Fire Officer II > Chapter 13 Fire Officer II > Flashcards

Chapter 13 Fire Officer II Flashcards

1
Q

This is an informal group of two persons who interact with the common goal of mutual respect and interests

A

Friendship

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2
Q

Tow or more persons with common goals that may or may not be explicitly stated

A

Group

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3
Q

This group usually defines common goals in a written document

A

Formal group

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4
Q

Group that forms around common interests, such as hobbies, political interests, social interests, religious beliefs, or sports

A

Informal group

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5
Q

A process that involves having unit personnel assist each other in learning teamwork or perfecting new skills

A

Peer assistance

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6
Q

To maintain order through training and/or the threat or imposition of sanctions; setting and enforcing limits

A

Discipline

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7
Q

A program in which an individual can learn a particular skill set by following an active practitioner in the field

A

Job shadowing

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8
Q

Counseling is a variety of procedures designed to help individuals adjust to certain situations and a means of:

A

Either reinforcing correct behavior or eliminating improper behavior

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9
Q

What are three steps to identify and include in the career planning process?

A

Current situation, intermediate objectives, and final goal

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10
Q

When are employees MOST likely to file grievances?

A

When they perceive they have been unfairly treated

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11
Q

Which of the following types of groups usually define goals in a written document?

A

Formal

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12
Q

Who should be the leader of a formal group such as an emergency response unit?

A

Company officer

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13
Q

There may be circumstances in behavior management where a company officer uses peer assistance:

A

As a tool to clarify expectations

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14
Q

A common binding interest, a group image or identify, a sense of community, _____, and roles within the group are essential characteristics of a group

A

Shared values

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15
Q

What is a process that BEST allows company officers to address behavior management issues that may arise over time?

A

A periodic review of the organizations policy

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16
Q

What should behavior management begin with?

A

Prevention of disruptive behavior

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17
Q

When would a person MOST likely be formally evaluated?

A

Annually as part of performance review

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18
Q

Which of the following is the key to growth, not only for the employee, but in helping the organization develop future leaders in the organizations succession plan?

A

Professional development

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19
Q

A group is often drawn together by:

A

What is important to the members

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20
Q

For the company officer, _____ is the process of giving motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improver performance

A

Coaching

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21
Q

What are the five stages of group process development?

A

Forming, storming, norming, performing, adjourning

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22
Q

Before advancing to the next position or rank, personnel must:

A

Be proficient in their current position

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23
Q

What are the three levels of progressive discipline?

A

Preventive action, corrective action, and punitive action

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24
Q

Personnel evaluations must adhere to the guidelines that _____ provide

A

the AHJ, the state, and the federal government

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25
Q

Which of the following characteristics must an organization’s personnel evaluations have?

A

Timely

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26
Q

Which of the following behavior management methods can be used as basis for a buddy system that pairs a experienced member with a new employee during the probationary period?

A

Peer assistance

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27
Q

Shared values are BEST described as a composite of an individuals perception of:

A

Reality, responsibility, and integrity

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28
Q

What should the company officer do if a subordinate appears to have a psychological/emotional problem?

A

Seek guidance from a superior officer and/or the EAP

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29
Q

What may have greater influence on the productivity and success of a formal group, more than any other factor?

A

Informal subgroups within formal groups

30
Q

One of the BEST actions to take in order to ensure a successful personnel evaluation is to:

A

Allow employees to contribute to setting or altering performance goals and objectives

31
Q

What may be used to help unit personnel experience different positions within an organization?

A

Job shadowing

32
Q

Company officers should not ignore informal groups within the large group or team because informal groups:

A

Maintain motivation, satisfaction, and performance of the larger group or team

33
Q

Which of the following is a benefit of a well-organized personnel evaluation program?

A

Upper management becomes more aware of lower-level managers abilities

34
Q

When making assignments within a group, a company officer should consider:

A

Individuals within the unit and their relationships to each other

35
Q

When should the organizations expectations for an employee be established?

A

During the initial meeting between the company officer and the subordinate

36
Q

What is the role of peer pressure in a company officer’s behavior management?

A

Group members may respond to it but it should not be depended upon to fix behavior

37
Q

Which of the following BEST describes what grievance procedures should look like?

A

Effective, consistent, and provides for an equitable solution

38
Q

The values of the organization are usually reflected in the _____ of individuals and groups within the organization

A

Attitudes and actions

39
Q

How does progressive discipline usually begin?

A

With training and/or education

40
Q

Providing advice, recommending career path choices, and providing professional development opportunities are involved in resolving behavior issues through:

A

Counseling

41
Q

The process of directing an individuals skill performance is called:

A

Coaching

42
Q

Formal groups usually define goals:

A

In a written document

43
Q

Determining the funding needed for professional development courses is assisted primarily by:

A

Having a professional development plan

44
Q

Career planning usually occurs within the framework of:

A

Personnel counseling

45
Q

What is the main objective in counseling subordinates?

A

Change inappropriate behavior

46
Q

Which of the following BEST describes who should be prepared to assist subordinates in preparing for promotional opportunities?

A

Company officers

47
Q

Which of the following considerations is an employee entitled to regarding discipline?

A

Right to respond to authority initially imposing discipline

48
Q

The first step in a four-step coaching model is:

A

Describe current performance level

49
Q

Negative discipline involves corrective action when an employee:

A

Disobeys the established rules or performance requirements

50
Q

Providing ongoing performance feedback allows the supervisor to document an individual’s performance during the evaluation period in terms of:

A

Strengths, weaknesses, and improvements

51
Q

A policy review of behavior management issues should include a review of the organizations policies, rules, regulations, and:

A

The officer’s personal expectations with subordinates

52
Q

Preventive action, corrective action, and punitive action are all elements of _____ discipline.

A

Progressive

53
Q

In the planning process for an employee’s career development plan, what actions are taken when addressing the employee’s current situation?

A

An officer must first measure an individual’s skills and abilities

54
Q

What should company officers be familiar with in regard to a subordinate’s current skills and abilities?

A

Each assigned person’s career goals

55
Q

When dealing with behavior management issues, the company officer should review the organizations policies to identify:

A

The specific policy or procedure that was violated

56
Q

Which of the following helps to create a sense of continuity in group development?

A

Officers continually reminding subordinates that they are part of a larger group or organization

57
Q

Peer assistance begins by assigning _____ to work the new crew member.

A

A more experienced crewmember or officer

58
Q

What are some methods of behavior management meant to assist subordinates that company officers should be familiar with?

A

Counseling, coaching, providing peer assistance, and mentoring

59
Q

Ensuring that personnel evaluations are significantly related to assigned work behavior or skills is important because:

A

Recent court decisions have emphasized this factor

60
Q

Which of the following is MOST likely to be a factor in the loss of personnel and support of the unit

A

Loss of group cohesion

61
Q

The organization vests the _____ with the authority to be the formal group leader

A

Company officer

62
Q

A filing period, testimony, witnesses, representation, and review steps are all general elements of:

A

Grievance procedures

63
Q

How is the leader MOST often decided when formal selection does not occur?

A

A natural leader emerges

64
Q

The final goal in an employee’s career development plan should be stated:

A

In broad general terms over a specified period

65
Q

Group members must share a _____ by recognizing the group’s purpose and taking pride in it.

A

Group image or identity

66
Q

Desire to serve the community, a sense of professionalism, a sense of adventure, and affiliation with a high-risk profession are all:

A

Binding interests within the fire and emergency services groups

67
Q

The role expectations of the organization, the group’s members, and the officer’s own concept of what it means to be a company officer determine:

A

The company officer’s perception of his/her role

68
Q

Providing role models for personnel, providing guidance in career planning, and assisting in gaining specialized training are all ways personnel can:

A

Mentor

69
Q

What BEST explains why an individuals participation in a group may change?

A

Interests change

70
Q

What BEST describes the areas of responsibilities that a group member has within the organization?

A

Showing mutual respect, being dependable, operating ethically, and being goal-orientated

71
Q

_____ consists of corrective measures that are used to get employees to meet standards and adhere to policies.

A

Disciplinary actions

72
Q

_____ is one of the five stages of group development where the group establishes its own set of norms and values that each members accepts and adheres to:

A

Norming

Fire Officer II (6 decks)

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