Chapter 13 Fire Officer II

Question 1

This is an informal group of two persons who interact with the common goal of mutual respect and interests

Answer 1

Friendship

Question 2

Tow or more persons with common goals that may or may not be explicitly stated

Answer 2

Group

Question 3

This group usually defines common goals in a written document

Answer 3

Formal group

Question 4

Group that forms around common interests, such as hobbies, political interests, social interests, religious beliefs, or sports

Answer 4

Informal group

Question 5

A process that involves having unit personnel assist each other in learning teamwork or perfecting new skills

Answer 5

Peer assistance

Question 6

To maintain order through training and/or the threat or imposition of sanctions; setting and enforcing limits

Answer 6

Discipline

Question 7

A program in which an individual can learn a particular skill set by following an active practitioner in the field

Answer 7

Job shadowing

Question 8

Counseling is a variety of procedures designed to help individuals adjust to certain situations and a means of:

Answer 8

Either reinforcing correct behavior or eliminating improper behavior

Question 9

What are three steps to identify and include in the career planning process?

Answer 9

Current situation, intermediate objectives, and final goal

Question 10

When are employees MOST likely to file grievances?

Answer 10

When they perceive they have been unfairly treated

Question 11

Which of the following types of groups usually define goals in a written document?

Answer 11

Formal

Question 12

Who should be the leader of a formal group such as an emergency response unit?

Answer 12

Company officer

Question 13

There may be circumstances in behavior management where a company officer uses peer assistance:

Answer 13

As a tool to clarify expectations

Question 14

A common binding interest, a group image or identify, a sense of community, _____, and roles within the group are essential characteristics of a group

Answer 14

Shared values

Question 15

What is a process that BEST allows company officers to address behavior management issues that may arise over time?

Answer 15

A periodic review of the organizations policy

Question 16

What should behavior management begin with?

Answer 16

Prevention of disruptive behavior

Question 17

When would a person MOST likely be formally evaluated?

Answer 17

Annually as part of performance review

Question 18

Which of the following is the key to growth, not only for the employee, but in helping the organization develop future leaders in the organizations succession plan?

Answer 18

Professional development

Question 19

A group is often drawn together by:

Answer 19

What is important to the members

Question 20

For the company officer, _____ is the process of giving motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improver performance

Answer 20

Coaching

Question 21

What are the five stages of group process development?

Answer 21

Forming, storming, norming, performing, adjourning

Question 22

Before advancing to the next position or rank, personnel must:

Answer 22

Be proficient in their current position

Question 23

What are the three levels of progressive discipline?

Answer 23

Preventive action, corrective action, and punitive action

Question 24

Personnel evaluations must adhere to the guidelines that _____ provide

Answer 24

the AHJ, the state, and the federal government

Question 25

Which of the following characteristics must an organization's personnel evaluations have?

Answer 25

Timely

Question 26

Which of the following behavior management methods can be used as basis for a buddy system that pairs a experienced member with a new employee during the probationary period?

Answer 26

Peer assistance

Question 27

Shared values are BEST described as a composite of an individuals perception of:

Answer 27

Reality, responsibility, and integrity

Question 28

What should the company officer do if a subordinate appears to have a psychological/emotional problem?

Answer 28

Seek guidance from a superior officer and/or the EAP

Question 29

What may have greater influence on the productivity and success of a formal group, more than any other factor?

Answer 29

Informal subgroups within formal groups

Question 30

One of the BEST actions to take in order to ensure a successful personnel evaluation is to:

Answer 30

Allow employees to contribute to setting or altering performance goals and objectives

Question 31

What may be used to help unit personnel experience different positions within an organization?

Answer 31

Job shadowing

Question 32

Company officers should not ignore informal groups within the large group or team because informal groups:

Answer 32

Maintain motivation, satisfaction, and performance of the larger group or team

Question 33

Which of the following is a benefit of a well-organized personnel evaluation program?

Answer 33

Upper management becomes more aware of lower-level managers abilities

Question 34

When making assignments within a group, a company officer should consider:

Answer 34

Individuals within the unit and their relationships to each other

Question 35

When should the organizations expectations for an employee be established?

Answer 35

During the initial meeting between the company officer and the subordinate

Question 36

What is the role of peer pressure in a company officer's behavior management?

Answer 36

Group members may respond to it but it should not be depended upon to fix behavior

Question 37

Which of the following BEST describes what grievance procedures should look like?

Answer 37

Effective, consistent, and provides for an equitable solution

Question 38

The values of the organization are usually reflected in the _____ of individuals and groups within the organization

Answer 38

Attitudes and actions

Question 39

How does progressive discipline usually begin?

Answer 39

With training and/or education

Question 40

Providing advice, recommending career path choices, and providing professional development opportunities are involved in resolving behavior issues through:

Answer 40

Counseling

Question 41

The process of directing an individuals skill performance is called:

Answer 41

Coaching

Question 42

Formal groups usually define goals:

Answer 42

In a written document

Question 43

Determining the funding needed for professional development courses is assisted primarily by:

Answer 43

Having a professional development plan

Question 44

Career planning usually occurs within the framework of:

Answer 44

Personnel counseling

Question 45

What is the main objective in counseling subordinates?

Answer 45

Change inappropriate behavior

Question 46

Which of the following BEST describes who should be prepared to assist subordinates in preparing for promotional opportunities?

Answer 46

Company officers

Question 47

Which of the following considerations is an employee entitled to regarding discipline?

Answer 47

Right to respond to authority initially imposing discipline

Question 48

The first step in a four-step coaching model is:

Answer 48

Describe current performance level

Question 49

Negative discipline involves corrective action when an employee:

Answer 49

Disobeys the established rules or performance requirements

Question 50

Providing ongoing performance feedback allows the supervisor to document an individual's performance during the evaluation period in terms of:

Answer 50

Strengths, weaknesses, and improvements

Question 51

A policy review of behavior management issues should include a review of the organizations policies, rules, regulations, and:

Answer 51

The officer's personal expectations with subordinates

Question 52

Preventive action, corrective action, and punitive action are all elements of _____ discipline.

Answer 52

Progressive

Question 53

In the planning process for an employee's career development plan, what actions are taken when addressing the employee's current situation?

Answer 53

An officer must first measure an individual's skills and abilities

Question 54

What should company officers be familiar with in regard to a subordinate's current skills and abilities?

Answer 54

Each assigned person's career goals

Question 55

When dealing with behavior management issues, the company officer should review the organizations policies to identify:

Answer 55

The specific policy or procedure that was violated

Question 56

Which of the following helps to create a sense of continuity in group development?

Answer 56

Officers continually reminding subordinates that they are part of a larger group or organization

Question 57

Peer assistance begins by assigning _____ to work the new crew member.

Answer 57

A more experienced crewmember or officer

Question 58

What are some methods of behavior management meant to assist subordinates that company officers should be familiar with?

Answer 58

Counseling, coaching, providing peer assistance, and mentoring

Question 59

Ensuring that personnel evaluations are significantly related to assigned work behavior or skills is important because:

Answer 59

Recent court decisions have emphasized this factor

Question 60

Which of the following is MOST likely to be a factor in the loss of personnel and support of the unit

Answer 60

Loss of group cohesion

Question 61

The organization vests the _____ with the authority to be the formal group leader

Answer 61

Company officer

Question 62

A filing period, testimony, witnesses, representation, and review steps are all general elements of:

Answer 62

Grievance procedures

Question 63

How is the leader MOST often decided when formal selection does not occur?

Answer 63

A natural leader emerges

Question 64

The final goal in an employee's career development plan should be stated:

Answer 64

In broad general terms over a specified period

Question 65

Group members must share a _____ by recognizing the group's purpose and taking pride in it.

Answer 65

Group image or identity

Question 66

Desire to serve the community, a sense of professionalism, a sense of adventure, and affiliation with a high-risk profession are all:

Answer 66

Binding interests within the fire and emergency services groups

Question 67

The role expectations of the organization, the group's members, and the officer's own concept of what it means to be a company officer determine:

Answer 67

The company officer's perception of his/her role

Question 68

Providing role models for personnel, providing guidance in career planning, and assisting in gaining specialized training are all ways personnel can:

Answer 68

Mentor

Question 69

What BEST explains why an individuals participation in a group may change?

Answer 69

Interests change

Question 70

What BEST describes the areas of responsibilities that a group member has within the organization?

Answer 70

Showing mutual respect, being dependable, operating ethically, and being goal-orientated

Question 71

_____ consists of corrective measures that are used to get employees to meet standards and adhere to policies.

Answer 71

Disciplinary actions

Question 72

_____ is one of the five stages of group development where the group establishes its own set of norms and values that each members accepts and adheres to:

Answer 72

Norming