Chapter 13 Fire Officer II Flashcards
This is an informal group of two persons who interact with the common goal of mutual respect and interests
Friendship
Tow or more persons with common goals that may or may not be explicitly stated
Group
This group usually defines common goals in a written document
Formal group
Group that forms around common interests, such as hobbies, political interests, social interests, religious beliefs, or sports
Informal group
A process that involves having unit personnel assist each other in learning teamwork or perfecting new skills
Peer assistance
To maintain order through training and/or the threat or imposition of sanctions; setting and enforcing limits
Discipline
A program in which an individual can learn a particular skill set by following an active practitioner in the field
Job shadowing
Counseling is a variety of procedures designed to help individuals adjust to certain situations and a means of:
Either reinforcing correct behavior or eliminating improper behavior
What are three steps to identify and include in the career planning process?
Current situation, intermediate objectives, and final goal
When are employees MOST likely to file grievances?
When they perceive they have been unfairly treated
Which of the following types of groups usually define goals in a written document?
Formal
Who should be the leader of a formal group such as an emergency response unit?
Company officer
There may be circumstances in behavior management where a company officer uses peer assistance:
As a tool to clarify expectations
A common binding interest, a group image or identify, a sense of community, _____, and roles within the group are essential characteristics of a group
Shared values
What is a process that BEST allows company officers to address behavior management issues that may arise over time?
A periodic review of the organizations policy
What should behavior management begin with?
Prevention of disruptive behavior
When would a person MOST likely be formally evaluated?
Annually as part of performance review
Which of the following is the key to growth, not only for the employee, but in helping the organization develop future leaders in the organizations succession plan?
Professional development
A group is often drawn together by:
What is important to the members
For the company officer, _____ is the process of giving motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improver performance
Coaching
What are the five stages of group process development?
Forming, storming, norming, performing, adjourning
Before advancing to the next position or rank, personnel must:
Be proficient in their current position
What are the three levels of progressive discipline?
Preventive action, corrective action, and punitive action
Personnel evaluations must adhere to the guidelines that _____ provide
the AHJ, the state, and the federal government
Which of the following characteristics must an organization’s personnel evaluations have?
Timely
Which of the following behavior management methods can be used as basis for a buddy system that pairs a experienced member with a new employee during the probationary period?
Peer assistance
Shared values are BEST described as a composite of an individuals perception of:
Reality, responsibility, and integrity
What should the company officer do if a subordinate appears to have a psychological/emotional problem?
Seek guidance from a superior officer and/or the EAP
What may have greater influence on the productivity and success of a formal group, more than any other factor?
Informal subgroups within formal groups
One of the BEST actions to take in order to ensure a successful personnel evaluation is to:
Allow employees to contribute to setting or altering performance goals and objectives
What may be used to help unit personnel experience different positions within an organization?
Job shadowing
Company officers should not ignore informal groups within the large group or team because informal groups:
Maintain motivation, satisfaction, and performance of the larger group or team
Which of the following is a benefit of a well-organized personnel evaluation program?
Upper management becomes more aware of lower-level managers abilities
When making assignments within a group, a company officer should consider:
Individuals within the unit and their relationships to each other
When should the organizations expectations for an employee be established?
During the initial meeting between the company officer and the subordinate
What is the role of peer pressure in a company officer’s behavior management?
Group members may respond to it but it should not be depended upon to fix behavior
Which of the following BEST describes what grievance procedures should look like?
Effective, consistent, and provides for an equitable solution
The values of the organization are usually reflected in the _____ of individuals and groups within the organization
Attitudes and actions
How does progressive discipline usually begin?
With training and/or education
Providing advice, recommending career path choices, and providing professional development opportunities are involved in resolving behavior issues through:
Counseling
The process of directing an individuals skill performance is called:
Coaching
Formal groups usually define goals:
In a written document
Determining the funding needed for professional development courses is assisted primarily by:
Having a professional development plan
Career planning usually occurs within the framework of:
Personnel counseling
What is the main objective in counseling subordinates?
Change inappropriate behavior
Which of the following BEST describes who should be prepared to assist subordinates in preparing for promotional opportunities?
Company officers
Which of the following considerations is an employee entitled to regarding discipline?
Right to respond to authority initially imposing discipline
The first step in a four-step coaching model is:
Describe current performance level
Negative discipline involves corrective action when an employee:
Disobeys the established rules or performance requirements
Providing ongoing performance feedback allows the supervisor to document an individual’s performance during the evaluation period in terms of:
Strengths, weaknesses, and improvements
A policy review of behavior management issues should include a review of the organizations policies, rules, regulations, and:
The officer’s personal expectations with subordinates
Preventive action, corrective action, and punitive action are all elements of _____ discipline.
Progressive
In the planning process for an employee’s career development plan, what actions are taken when addressing the employee’s current situation?
An officer must first measure an individual’s skills and abilities
What should company officers be familiar with in regard to a subordinate’s current skills and abilities?
Each assigned person’s career goals
When dealing with behavior management issues, the company officer should review the organizations policies to identify:
The specific policy or procedure that was violated
Which of the following helps to create a sense of continuity in group development?
Officers continually reminding subordinates that they are part of a larger group or organization
Peer assistance begins by assigning _____ to work the new crew member.
A more experienced crewmember or officer
What are some methods of behavior management meant to assist subordinates that company officers should be familiar with?
Counseling, coaching, providing peer assistance, and mentoring
Ensuring that personnel evaluations are significantly related to assigned work behavior or skills is important because:
Recent court decisions have emphasized this factor
Which of the following is MOST likely to be a factor in the loss of personnel and support of the unit
Loss of group cohesion
The organization vests the _____ with the authority to be the formal group leader
Company officer
A filing period, testimony, witnesses, representation, and review steps are all general elements of:
Grievance procedures
How is the leader MOST often decided when formal selection does not occur?
A natural leader emerges
The final goal in an employee’s career development plan should be stated:
In broad general terms over a specified period
Group members must share a _____ by recognizing the group’s purpose and taking pride in it.
Group image or identity
Desire to serve the community, a sense of professionalism, a sense of adventure, and affiliation with a high-risk profession are all:
Binding interests within the fire and emergency services groups
The role expectations of the organization, the group’s members, and the officer’s own concept of what it means to be a company officer determine:
The company officer’s perception of his/her role
Providing role models for personnel, providing guidance in career planning, and assisting in gaining specialized training are all ways personnel can:
Mentor
What BEST explains why an individuals participation in a group may change?
Interests change
What BEST describes the areas of responsibilities that a group member has within the organization?
Showing mutual respect, being dependable, operating ethically, and being goal-orientated
_____ consists of corrective measures that are used to get employees to meet standards and adhere to policies.
Disciplinary actions
_____ is one of the five stages of group development where the group establishes its own set of norms and values that each members accepts and adheres to:
Norming
