Chapter 13: Conflict and Stress Flashcards
What events conspire when a conflict occurs? (5)
- Winning becomes more important than good solution
- Sides become more cohesive
- Parties conceal or distort information
- No contact allowed with opposite party
- Aggressive people emerge as leaders
5 approaches to managing organizational conflict
- Competing: assertive and uncooperative
- Avoiding: not assertive and not cooperative
- Compromise: a bit of assertiveness and a bit of cooperation
- Accommodating: not assertive and cooperative
- Collaborating: assertive and cooperative
What is Distributive Negotiation?
draw the graph:
- aspiration range
- degree of satisfaction
- resistance point
- settlement range
Distribution Negotiation Tactics
- Threats and Promises: implying party will be punished if he or she does not concede to your position. works best if one party has power over the other
- Firmness vs Concessions: sticking to target, offering a few concessions, and waiting for partner to give in.
- Persuasion: works when you are perceived as an expert, likeable, and unbiased
Main example of distributive bargaining
salary negotiation, and it is worth doing. shown that hires who negotiate make $5000 salary premium
What is Constructive Conflict?
Conflict that promotes good decision making and positive organizational change
What 3 signals show that conflict is suppressed within an organization?
- “Friendly Rut”, where peaceful relationships take precedent over organizational goal
- Withdrawal
- Denying differences
Draw the Stress Model
stress -> stressor -> stress reactrions
- anxiety reduction
- direct confrontation
- personality
What are stress reactions? Active vs Passive?
behavioral, psychological, and physiological consequences to stress
Active reaction: coping mechanism
Passive: individual has no direct control over reaction
Most effective way to deal with stress?
To deal with the stressor head on because the chance of stress episode to stop increases
What is a Type A behavior pattern?
- aggressive, ambitious, competitive, hostility, impatience, sense of urgency
- work longer hours
- more likely to suffer from physiological consequences due to stress
- they can become workaholics, where one has an internal compulsion to work
Sources of Stress within Organization
- All Employees: role ambiguity, sexual harassments, job insecurity, techno stresses, interpersonal conflict, family-work conflict
- Boundary Roles: role conflict, emotional labor
- Operative Employees: poor job design, poor physical conditions
- Executives and Managers: a lot of responsibility, heavy and continuing workload
What is Burnout?
a syndrome where emotional exhaustion leads to cynicism and depersonalization then low self-efficacy
- women more likely to experience the emotional exhaustion
- men more likely to experience the depersonalization
- can happen when working with people or alone
- people with high self esteem less likely to experience burnout
5 Techno Stresses
- Techno-overload: too many people have access to us, too much information to process, too many technology features to master
- Techno-invasion: we must be constantly and immediately available, work demands have invaded work life, our behavior is monitored
- Techno-uncertainty: technology is changing too much, policies on technology is unclear, text messages prone to misinterpretation
- Techno-insecurity: fear that others are more adept to changing technology
- Techno-complexity: tech causes hassle and complications in work
Reaction to Organizational Stress (12)
- prioritize (69% use this daily)
- schedule, organize, and plan time carefully
- talk with family or friends
- just work harder
- find some other activity to take mind off of it
- delegate work to others
- search for help from family and friends
- try to forget about it
- search for help from colleagues
- alcoholic drink
- drugs
- reduce quality of things i do
