Chapter 13: conflict

Question 1

d: conflict

Answer 1

When the actions or beliefs of one or more members of the group are unacceptable to and resisted by one or more of the other members.

Question 2

d: intergroup conflict

Answer 2

two or more groups have a conflict

Question 3

d: intragroup conflict

Answer 3

conflict within a group

Question 4

Conflict follows a cycle, name the parts of the cycle

Answer 4

1. disagreement
2. conflict
3. escalation
4. de-escalation
5. resolution

Question 5

There are five most common sources of conflict within a group. What are the sources?

Answer 5

-Competing
-Sharing
-Controlling
-Working
-Liking and disliking

Question 6

Social dilemmas stimulate conflict by tempting members to act in their own self interest, on the group’s expense. There are six ways to create conflict this way:

Answer 6

-Member exploit a shared resource (tragedy of the commons)

-Member do not contribute their share (free riding)

-Member disagree on what happens after they decide how to divide resources.

-Member disagree on how to divide the resources.

-Member fell like they receive less than they should.

-Member takes more than their fair share of responsibility for a successful outcome, or avoid blame when the group fails. (self serving bias)

Question 7

There are seven causes as to why a conflict escalates. What are the causes?

Answer 7

-Individuals defend their viewpoints they become more committed to their position (Perseverance of opinions)

-The Fundamental Attribution Error: people dislike people because they assume they behave the way they do because of their characteristics, rather than the circumstances.

-As conflicts worsen, members shift from soft to hard tactics.

-When their requests are denied

-Conflict escalates when they have the possibility to threaten each other.

-Negative reciprocity: negative actions provoke negative actions in others.

-The formation of coalitions that include members that were neutral in the conflict in the start.

Question 8

Members of groups can use negotiation to resolve disagreements. What are the two types of negotiation?

Answer 8

-Distributive negotiation: dividing up resources

-Integrative negotiation: identifying the underlying issues to the dispute and then working together to find a solution that is satisfying to all parties.

Question 9

Why is it important for members to openly communicate their motives and goals to avoid conflict?

Answer 9

Because many conflicts are based on misunderstandings and misperceptions

Question 10

The Dual Concern Model identifies four ways to deal with conflict. Which?

Answer 10

-Avoiding
-Yielding
-Fighting
-Cooperating