Chapter 13 and 14

Question 1

How can you relate to people?

Answer 1

In general, if you’d like to relate to a person, take time to get to know
him, listen effectively, show genuine interest, and be accepting.
Listening and showing acceptance is also important.
Simply stated, always put people first and treat them with respect,
even when working on tasks. Your motto in life might be – “Show
people you care about them while you are getting things done!”

Question 2

How do you interact with people who are different?

Answer 2

Get ready to feel uncomfortable
You’re going to make mistakes
Don’t expect others to teach you
Be quiet and listen
Treat others how we want to be treated
Be an informed ally; “A rising tide lifts all boats”
Moving forward… It is never too late to take steps to make yourself
more competent interacting with others. Self-awareness gives you
the courage and the motivation to take those steps towards
authentic understanding.

Question 3

What is culturally effective care?

Answer 3

The delivery of care within the context of appropriate physician
knowledge, understanding, and appreciation of cultural distinctions
leading to optimal health outcomes.
* Communicate, by attitude & behavior, openness to different cultures
* Be willing to adapt, if possible, clinical practice to acknowledge clients’,
families’, and caregivers’ culture.
* Demonstrate a commitment to professional development aimed at acquiring
new cultural knowledge and skills
* Consider that often the variability within cultures (between affluent and poor
African-Americans) may be more pronounced than between cultures.

Question 4

What is the RESPECT model of cross cultural communication?

Answer 4

Rapport – understand client’s point of view & avoid assumptions
Empathy – acknowledge client’s feelings and concerns
Support – understand their social context and involve their family
Partnership – work with them re: care plan and negotiate if
necessary
Explanations – teach concepts and verify they understand
Cultural Competence – be knowledgeable about your own biases and
preconceptions; respect client’s beliefs and culture
Trust – assuring reliance is essential; requires patience