Chapter 13 Flashcards
One way communication
Information flows in one way
Communication
Transmission of information from one party to another
Two way communication
Information flows in two directions
Perception
Process of receiving and interpreting information
Filtering
Process of withholding, ignoring, or distorting information
Web 2.0
Set of web based applications that encourage user provided content and collaboration
Virtual office
Mobile office where people can work from anywhere as long as they can communicate with customers and colleagues
Media richness
Degree to which a communication channel conveys information
Reflection
Process in which a person states what he or she is saying
Downward communication
Information that flows from higher to lower levels in the organization hierarchy
Coaching
Dialogue with a goal to help other become more effective and productive
Open book management p
Practice of sharing with empoylees information that is for management eyes only.
Upward communication
Information that flows from lower to higher levels in the organization hierarchy
Horizontal communication
Information shared among people on the same hierarchical level
Grapevine
Informal information network