Chapter 13 Flashcards

0
Q

One way communication

A

Information flows in one way

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1
Q

Communication

A

Transmission of information from one party to another

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2
Q

Two way communication

A

Information flows in two directions

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3
Q

Perception

A

Process of receiving and interpreting information

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4
Q

Filtering

A

Process of withholding, ignoring, or distorting information

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5
Q

Web 2.0

A

Set of web based applications that encourage user provided content and collaboration

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6
Q

Virtual office

A

Mobile office where people can work from anywhere as long as they can communicate with customers and colleagues

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7
Q

Media richness

A

Degree to which a communication channel conveys information

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8
Q

Reflection

A

Process in which a person states what he or she is saying

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9
Q

Downward communication

A

Information that flows from higher to lower levels in the organization hierarchy

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10
Q

Coaching

A

Dialogue with a goal to help other become more effective and productive

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11
Q

Open book management p

A

Practice of sharing with empoylees information that is for management eyes only.

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12
Q

Upward communication

A

Information that flows from lower to higher levels in the organization hierarchy

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13
Q

Horizontal communication

A

Information shared among people on the same hierarchical level

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14
Q

Grapevine

A

Informal information network

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