Chapter 13

Question 0

One way communication

Answer 0

Information flows in one way

Question 1

Communication

Answer 1

Transmission of information from one party to another

Question 2

Two way communication

Answer 2

Information flows in two directions

Question 3

Perception

Answer 3

Process of receiving and interpreting information

Question 4

Filtering

Answer 4

Process of withholding, ignoring, or distorting information

Question 5

Web 2.0

Answer 5

Set of web based applications that encourage user provided content and collaboration

Question 6

Virtual office

Answer 6

Mobile office where people can work from anywhere as long as they can communicate with customers and colleagues

Question 7

Media richness

Answer 7

Degree to which a communication channel conveys information

Question 8

Reflection

Answer 8

Process in which a person states what he or she is saying

Question 9

Downward communication

Answer 9

Information that flows from higher to lower levels in the organization hierarchy

Question 10

Coaching

Answer 10

Dialogue with a goal to help other become more effective and productive

Question 11

Open book management p

Answer 11

Practice of sharing with empoylees information that is for management eyes only.

Question 12

Upward communication

Answer 12

Information that flows from lower to higher levels in the organization hierarchy

Question 13

Horizontal communication

Answer 13

Information shared among people on the same hierarchical level

Question 14

Grapevine

Answer 14

Informal information network