Chapter 12 Teamwork

Question 0

Team

Answer 0

People with complementary skills who are committed to a common purpose

Question 1

Group

Answer 1

Collection of people who interact to undertake a task but do not necessarily perform as a unit

Question 2

Work teams

Answer 2

Teams that manufacture, assemble, sell and provide service

Question 3

Project and development teams

Answer 3

Team that work on a long term project but disband once work is down

Question 4

Parrellel teams

Answer 4

Teams that operate separately from the regular work structure and exist temporarily

Question 5

Management teams

Answer 5

Teams that give direction to subunits

Question 6

Transnational teams

Answer 6

Work groups composed of multinational members who activities span countries

Question 7

Virtual teams

Answer 7

Teams that dispersed and communicant electronically more then face to face

Question 8

Traditional work groups

Answer 8

Groups that have no managerial responsibilities

Question 9

Quality circles

Answer 9

Voluntary groups of people drawn from various production teams who make suggestion about quality

Question 10

Semiautonomous work groups

Answer 10

Teams that make decisions about managing and carrying out major production activities but get outside support for quality control and maintenance

Question 11

Autonomous work groups

Answer 11

Teams that control decisions and execution of a range of task

Question 12

Self designing teams

Answer 12

Teams with the responsibilities of autonomous work groups plus control hiring and firing and delegate task

Question 13

Self managed teams

Answer 13

Autonomous work groups in which workers are trained to do an aray of jobs with no immediate supervisors

Question 14

Social loafing

Answer 14

The more people the less work done

Question 15

Social facilitation effect

Answer 15

Working harder when in a group then when working alone

Question 16

Norms

Answer 16

Shared beliefs about how people should think and behave

Question 17

Roles

Answer 17

Different sets of expectations for how different individuals should behave

Question 18

Task specialist

Answer 18

Individual who has more advanced job related skills and abilities than other group members

Question 19

Team maintenance specialist

Answer 19

Individual who develops and maintains team harmony

Question 20

Cohesiveness

Answer 20

Degree to which a group is attractive to its members

Question 21

Gate keeper

Answer 21

Team member who provides team with relevant information

Question 22

Informing

Answer 22

Strategy won’t making decision with team and then informing outsiders of it intentions

Question 23

Parading

Answer 23

Strategy that aims towards internal team building and achieving external visibility

Question 24

Probing

Answer 24

Strategy that requires team members to interact with outsiders frequently

Question 25

Conflict

Answer 25

One party disputes with other party

Question 26

Avoidance

Answer 26

Reaction to conflict that involves ignoring the problem

Question 27

Accommodation

Answer 27

Dealing with conflict by cooperation on behalf of other party

Question 28

Compromise

Answer 28

A style of dealing with conflict involving moderate attention to both parties concerns

Question 29

Competing

Answer 29

Dealing with conflict by focusing on ones goals and little or no concern for other party goals

Question 30

Collaboration

Answer 30

Dealing with conflict by cooperation and assertiveness

Question 31

Superordinate goals

Answer 31

Higher level goals taking priority over specific individual goals or group goals

Question 32

Mediator

Answer 32

Third party that intervene to help resolve problem