Chapter 13 Flashcards
Emotional labour
Emotional labour is the effort required to manage and express emotions as part of a job. This often involves showing specific feelings, like being friendly or calm, even if you don’t actually feel that way. It’s common in jobs that involve interacting with customers, clients, or patients, such as in healthcare, retail, and customer service. Arlie Hochschild
GLOBAL DIVISION OF LABOUR
Global assembly lines refer to the international production process where different stages of manufacturing and assembly of products are distributed across various countries
Global commodity chains: where internationally integrated economic links connect workers and corporations for manufacture and marketing
industrial society
a society that uses advanced technology that when combined with a detailed division of labour, promotes mass production and a high standard of living
division of labour:
the coordinated assignment of different parts of a job to different people to improve efficiency
specialization
a system of production in which different individuals or groups each focus on producing limited range of goods or services to yield greater efficiency
mechanical solidarity
a solidarity growing out of common experiences ,feelings, and values and beliefs of people in pre- modern society
anomie
normlessness and confusion causing doubt and insecurity
organic solidarity
social cohesion based on a division of labour that results in people depending on one another, binding people together in technologically advanced societies
professionalization
a process where certain jobs or occupational groups become “professions”
proletarianization
the emergence of a junior wage- working class among people with professional qualifications
McDonaldization
The concept of “McDonaldization” was introduced by sociologist George Ritzer. It refers to the process by which the principles of fast-food restaurants, especially McDonald’s, are coming to dominate more sectors of society and the world. These principles include efficiency, calculability, predictability, and control.
The 4 Principles
Efficiency: reducing the time to complete a task, such as filling an order
Calculability: getting workers to quantify how much they’re delivering, and letting customers know, in numbers, how much they’re getting versus how much they’re paying
Predictability: standardizing price, product, and service delivery from one location to another
Control: having all employees trained in the same way
Bullshit Jobs
David Graeber. meaningless, unnecessary jobs that we all know are “bullshit”
flunkies
paid to hang around and make their superiors feel important
goons
gratuitous or arms-race muscle
duct tapers
Hired to patch or bridge major flaws that their bosses are too lazy or inept to fix systemically
box tickers
using paperwork or serious- looking reports, to suggest that things are happening when things aren’
taskmasters
unnecessary superiors, who manage people who don’t need management, and bullshit generators, whose job is to create and assign more bullshit for others
post-industrialism
shift to an economic system based more on knowledge, services, and information than factory-made goods and primary production
Fordism
Fordism: an approach to work organization, developed by automaker Henry Ford, that relied on a strict division of labour and assembly-line construction
post-Fordism
argue that work today is drastically different from work in the past
neo-Fordism
recognizes that today globalization and information technology have changed the work people do and the places where they do it, however, work continue to evolve along certain lines
