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Hardware > Chapter 12 > Flashcards

Chapter 12 Flashcards

1
Q

What is the first step in the troubleshooting process? (12.2.1.1)

A

Identify the Problem

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2
Q

What is the second step in the troubleshooting process? (12.2.1.1)

A

Estblish a theroy of probably cause?

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3
Q

What is the third step in the troubleshooting process? (12.2.1.1)

A

Test the throy to determine the cause.

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4
Q

What is the fourth step in the troubleshooting process? (12.2.1.1)

A

Estblish a plan of action to resolve the problem and implement it.

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5
Q

What is the fifth step in the troubleshooting process? (12.2.1.1)

A

Verify full system functionality

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6
Q

What is the sixth step in the troubleshooting process? (12.2.1.1)

A

Document findings, solutions, and outcomes.

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7
Q

What type of question is:

> “What is the first screen you see when you turn on the computer?” (12.2.1.1)

A

Open Ended Question

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8
Q

What type of question is:

> “Do you have a USB drive attached?” (12.2.1.1)

A

Closed Ended Question

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9
Q

If a computer only boots to VGA mode, What is the probable cause and possible solution? (12.2.1.2)

A
  • Probable Cause: Corrupt Video Driver
  • Possible Solution: Reinstall Video Driver
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10
Q

If a laptop is having data access errors and is making unusual noises, What is the probable cause and possible solution? (12.4.1.2)

A
  • Probable Cause: Hard Drive has failed
  • Possible Solution: Replace the hard drive
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11
Q

If a computer displays this message, What is the probable cause and possible solution? (12.3.1.2)

A
  • Probable Cause: The Same IP address has been assigned to a different computer
  • Possible Solution: Give each machine a unique IP address
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12
Q

If computer components are going to fail, they will fail within the first __ hours

A

20

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13
Q

If a computer can send email but not receive, What is the probable cause and possible solution? (12.3.1.2)

A
  • Probable Cause: The inbox is full
  • Possible Solution: Empty the inbox
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14
Q

When is the best time to see this type of error message?

A

When you are servicing the machine.

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15
Q

According to Cisco, what is a probable cause and solution if an “OS not found” error message is displayed during boot?

A
  • Probable Cause: The MBR is corrupted
  • Possible Solution: Boot into the recovery console and fix the boot record.

Other acceptable responses on 12.1.1.2

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16
Q

According to Cisco, what is a probable cause and solution if RAID stops working?

A
  • Probable Cause: The external RAID controller is not receiving power
  • Possible Solution: Check the power connection to the controller.

Other acceptable responses on 12.1.1.2

17
Q

According to Cisco, what is a probable cause and solution if a computer is performing slowly?

A
  • Probable Cause: Not enough RAM
  • Possible Solution: Add more RAM.

Other acceptable responses on 12.1.1.2

18
Q

According to Cisco, what is a probable cause and solution if a computer is not recognizing a USB device?

A
  • Probable Cause: The OS does not have the correct drivers for the device.
  • Possible Solution: Download the correct drivers for the device.

Other acceptable responses on 12.1.1.2

19
Q

According to Cisco, what is a probable cause and solution if a computer will boot without warnings, but the kernel panics?

A
  • Probable Cause: The CPU voltage is set too high.
  • Possible Solution: Lower the CPU voltage.

Other acceptable responses on 12.1.1.2

20
Q

According to Cisco, what is a probable cause and solution if a computer only uses one core of a dual-core CPU?

A
  • Probable Cause: The BIOS does not support the CPU.
  • Possible Solution: Upgrade the CMOS.

Other acceptable responses on 12.1.1.2

21
Q

According to Cisco, what is a probable cause and solution if the computer displays an “Inaccessible Boot Device” error after POST?

A
  • Probable Cause: A recently install device driver is incompatible with the boot controller
  • Possible Solution: Use the last known good configuration to boot the computer.

Other acceptable responses on 12.2.1.2

22
Q

According to Cisco, what is a probable cause and solution if the computer displays an “BOOTMGR is missing” error after POST?

A
  • Probable Cause: The BOOTMGR is corrupted or missing
  • Possible Solution: Restore the BOOTMGR from the installation media.

Other acceptable responses on 12.2.1.2

23
Q

According to Cisco, what is a probable cause and solution if the computer displays an “NTLDR is missing” error after POST?

A
  • Probable Cause: The NTLDR is corrupted or missing
  • Possible Solution: Restore the NTLDR from the installation media.

Other acceptable responses on 12.2.1.2

24
Q

According to Cisco, what is a probable cause and solution if does not start when the computer boots?

A
  • Probable Cause: The service is not enabled
  • Possible Solution: Enable the service.

Other acceptable responses on 12.2.1.2

25
Q

According to Cisco, what is a probable cause and solution if an external device did not start with the computer?

A
  • Probable Cause: The device is not powered on
  • Possible Solution: Power on the device.

Other acceptable responses on 12.2.1.2

26
Q

According to Cisco, what is a probable cause and solution if the computer continually restarts without displaying the desktop?

A
  • Probable Cause: The computer is set to restart when there is a failure
  • Possible Solution: Press F8 during boot and disable automatic restart upon error.

Other acceptable responses on 12.2.1.2

27
Q

According to Cisco, what is a probable cause and solution if the computer kernel panics or displays a black screen?

A
  • Probable Cause: A driver is not compatible with the hardware
  • Possible Solution: Research the STOP code and find the faulty device driver.

Other acceptable responses on 12.2.1.2

28
Q

According to Cisco, what is a probable cause and solution if an application will not install?

A
  • Probable Cause: The application is not compatible with the OS
  • Possible Solution: Obtain the correct installation media for the OS.

Other acceptable responses on 12.2.1.2

29
Q

According to Cisco, what is a probable cause and solution if the computer has a 169.254.x.x IP address and cannot communicate with the Internet?

A
  • Probable Cause: The computer could not communicate with a DHCP server
  • Possible Solution: Run ipconfig /release and then ipconfig /renew.

Other acceptable responses on 12.3.1.2

30
Q

According to Cisco, what is a probable cause and solution if a laptop screen only shows vertical lines?

A
  • Probable Cause: The screen has been damaged
  • Possible Solution: Replace the screen

Other acceptable responses on 12.4.1.2

31
Q

According to Cisco, what is a probable cause and solution if a laptop shuts off randomly and is very hot?

A
  • Probable Cause: The laptop is overheating
  • Possible Solution: Clean the vents and fan

Other acceptable responses on 12.4.1.2

32
Q

According to Cisco, what is a probable cause and solution if a printer prints unknown characters?

A
  • Probable Cause: An incorrect printer driver is installed
  • Possible Solution: Install the correct printer driver

Other acceptable responses on 12.5.1.2

33
Q

According to Cisco, what is a probable cause and solution if a printer jams continually?

A
  • Probable Cause: The wrong paper is being used
  • Possible Solution: Replace the paper with the correct type.

Other acceptable responses on 12.5.1.2

34
Q

According to Cisco, what is a probable cause and solution if a printer will not feed paper?

A
  • Probable Cause: The pickup rollers are blocked or dirty
  • Possible Solution: Clean the pickup rollers

Other acceptable responses on 12.5.1.2

35
Q

According to Cisco, what is a probable cause and solution if the “MBR has been changed” message is shown during boot?

A
  • Probable Cause: A virus has changed the boot record
  • Possible Solution: Run antivirus software to remove the boot sector virus.

Other acceptable responses on 12.6.1.2

36
Q

According to Cisco, what is a probable cause and solution if the encrypted files are no longer encrypted after moving to a new drive?

A
  • Probable Cause: The drive is not encrypted
  • Possible Solution: Encrypt the new drive.
*Other acceptable responses on 12.6.1.2*
# THIS IS ON THE TEST

Hardware (11 decks)

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