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MGMT 250: Information Technology Management > Chapter 11: Structure, Governance, and Ethics > Flashcards

Chapter 11: Structure, Governance, and Ethics Flashcards

1
Q

IT Services or Information Systems Services

A

The department of people who provide tech support to a organization

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2
Q

chief information officer (CIO)

A

Title of the principal manager of the IT department.

AKA: Vice president of information services, director of information services, director of computer services

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3
Q

chief technology officer (CTO)

A

Heads the technology group.

The CTO sorts through new ideas and products to identify those that are most relevant to the organization. The CTO’s job requires deep knowledge of information technology and the ability to envision how new IT will affect the organization over time.

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4
Q

operations

A

manages the computing infrastructure, including individual computers, computer centres, networks, and communications media

An important function of this group is to monitor user experience and respond to user concerns or problems.

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5
Q

development

A

manages projects that acquire new information systems and maintains existing information systems.

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6
Q

Business analysts

A

Analysts who develop the business case for a newly proposed system and develop the requirements for the system

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7
Q

System analysts

A

Information systems professionals who understand both business and technology They are active throughout the systems development process and play a key role in moving the project from conception to conversion and, ultimately, maintenance

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8
Q

outsourcing relations

A

This group exists in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services

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9
Q

data administration staff

A

The purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies.

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10
Q

competitive strategy

A

Strategy a organization chooses as the way it will succeed in its industry. According to Michael Porter, there are four fundamental competitive strategies

1) Cost leadership across an industry or within a particular industry
2) Product differentiation across an industry or within a particular industry segment

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11
Q

Organizational Strategy and Information Systems

A

Industry structure, competitive strategy, value chains, business processes, information systems

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12
Q

IT architecture

A

the basic framework for all the computers, systems, and information management that support organizational services. Like a city plan, an IT architecture is complex, and that complexity is increasing as more services are supported and different technologies are used.

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13
Q

enterprise architect

A

Manages the company’s complex information

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14
Q

Zachman framework

A

The framework divides systems into two dimensions: One is based on six reasons for communication (what—data, how—function, where—network, who—people, when—time, why—motivation),

and the other is based on stakeholder groups (planner, owner, designer, builder, implementer, and worker).

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15
Q

alignment

A

The process of matching organizational objectives with IT architecture

Viewed as an ‘ongoing’ process

Another definition standpoint: the degree to which the IT department’s missions, objectives, and plans overlapped with the overall business missions, objectives, and plans

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16
Q

governance

A

the development of consistent, cohesive management policies and verifiable internal processes for information technology and related services.

Using a committee to decide on expectations for performance, to authorize appropriate resources and power to meet expectations, verify whether expectations have been met

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17
Q

The goal of information systems governance

A

is to improve the benefits of an organization’s IT investment over time

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18
Q

Information systems governance is a piece of organizational governance that is associated with IT architecture

A

The increasing interest in information systems governance is the result of laws, such as the Sarbanes-Oxley Act (SOX) in the United States and the Budget Measures Act (Bill 198) in Ontario. These laws force companies to comply with governance standards for collecting, reporting, and disclosing information.

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19
Q

The Sarbanes-Oxley Act (SOX)

A

The SOX of 2002 governs the reporting requirements of publicly held companies. SOX was enacted to prevent corporate frauds, such as those perpetrated by WorldCom

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20
Q

Bill 198.

A

In 2003 Ontario introduced similar legislation in the form of Bill 198. Its regulations increase the level of responsibility and accountability of executive management of publicly held Canadian companies traded on the Toronto Stock Exchange in a fashion similar to that described in SOX

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21
Q

A financial audit

A

defined as an examination and verification of a company’s financial and accounting records and supporting documents by an accredited professional.

22
Q

information systems audit

A

An audit where the focus is placed on information resources that are used to collect, store, process, and retrieve information

23
Q

Information Systems Audit and Control Association (ISACA)

A

an organization that was formed in 1969 by a group of individuals who were in charge of auditing controls for newly developed computer systems

has become a leader in developing knowledge and standards relating to IT audit and IT governance.

24
Q

Certified Information Systems Auditor (CISA) certification

A

Members have job titles such as information systems auditor, consultant, information systems security professional, regulator, chief information officer, and internal auditor.

25
Q

Control Objectives for Information and Related Technology (COBIT)

A

COBIT is a framework of best practices designed for IT management. This framework provides board members, managers, auditors, and IT users with a set of generally accepted measures, indicators, processes, and best practices to assist them in getting the best from their organizational IT investments.

26
Q

Why Should You Care About Information Systems Governance and Information Systems Audits?

A

The increased need to report and disclose information systems operational information will require employees at all levels of an organization to become more familiar with the issues facing IT management

27
Q

information systems ethics

A

Concern for the people whose lives can be affected by our actions

28
Q

It is important to note that information systems ethics is not about hardware or software but, rather, about

A

the people involved in the system.

29
Q

Green IT, or green computing

A

Using information technology resources to better support the triple bottom line for organizations

30
Q

Triple bottom line

A

A concept that expands the notion of traditional financial reports, which are based solely on financial performance to take into account the ecological and social performance

31
Q

There are many elements of Green IT, but its primary goals are to

A

improve energy efficiency, promote recyclability, and reduce the use of materials that are hazardous to the environment.

32
Q

ENERGY STAR

A

International government - industry partnership that is intended to produce equipment and meets high-energy efficiency specification or promotes the use of such equipment

33
Q

e-cycling

A

the recycling of electronic computing devices

34
Q

e-Waste

A

Electronic garbage

35
Q

For most technical​ positions, knowledge of​ (a) ___________________ specialty can really add to marketability.

A

BUSINESS

36
Q

​Business, including information​ systems, is a​ __________________ skill.

A

SOCIAL SKILL

37
Q

Moving downward in the Zachman framework provides higher levels of​ ____________.

A

Detail

38
Q

In an ideal​ world, the information systems that a company uses would support the​ _____________ of the company.

A

Strategy

39
Q

The challenge in developing systems that effectively support business objectives includes​ ______________________.

A

a required understanding of organizational strategy and the technological architecture underlying information systems

40
Q

Communication between​ _________________ and​ _______________ executives is the most important indicator of alignment.

A

​business; IT

41
Q

Alignment depends on​ __________________________________________.

A

business​ goals, organizational​ context, and the state of IT architecture

42
Q

IS governance is primarily associated with​ ___________________.

A

improving the benefits of an​ organization’s IT investment over time

43
Q

Why should business professionals care about IS​ governance?

A

It is required by law.

44
Q

The focus of​ a(n) ________ is placed on the information resources that are used to​ collect, store,​ process, and retrieve information.

A

information systems audit

45
Q

In terms of​ ethics, advances in information technology bring about new​ ________ for an organization.

A

Choices

46
Q

If all computers sold in the USA met ENERGY STAR​ requirements, the energy savings would be more than​ ____________________ per year.

A

​$2 billion

47
Q

Part of Green IT means using IT to support​ (the) ________________________.

A

Triple bottom line

48
Q

​E-cycling should be considered in a​ company’s information​ systems’ ________ procedures.

A

Auditing

49
Q

The triple bottom line includes​ _________________________.

A

.

​financial, social, and ecological performance

50
Q

The entire ICT sector is looking for people who can bridge the knowledge gap between​ _____________________ and​ ____________________.

A

computer​ technicians; business system users

51
Q

The Canadian legislation that is similar to the​ Sarbanes-Oxley Act in the United States is the​ ________________________.

A

Budget Measures Act

52
Q

What is the role of the​ ISACA?

A

Developing knowledge and standards relating to IT audits and IT governance

MGMT 250: Information Technology Management (7 decks)

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