Chapter 11: Stress, Losses, and Support Flashcards
1
Q
We Act As
A
- Witness
- Guide
- Teacher
- Companion
2
Q
Helping Relationship
A
- Patience
- Honesty
- Hope
- Caring
3
Q
Patient Centred Communication
A
- Clear
- Simple
- Active listening
- Explaining
4
Q
Listening
A
- Listening but not hearing
- Listening in connection with one’s own agenda
- Listening without a personal agenda
- Intuitive listening - not just hearing what’s said but also what is not being said
5
Q
Outer Awareness
A
- Listening
- Observing
- Body language
6
Q
Inner Awareness
A
- Mind
- Thinking
- Body
- Feelings
7
Q
Process
A
- Stories
- Meaning
8
Q
Don’t Do…
A
- Say you know how they feel
- Tell them what they should do
- Say how they should feel
- Find positive things
9
Q
Do…
A
- Open door for communication
- Offer help
- Listen 80%, talk 20%
