Chapter 11- HR

Question 1

what is human resource management?

Answer 1

the branch of management that is responsible for recruitment, training and monitoring of employees.

Question 2

importance of HR management?

Answer 2

1- recruit the right ppl
2- train them and develop them
3- employment contract
4- monitor them
5- payment incentives
6- morale and welfare

Question 3

why would a firm want to recruit staff?

Answer 3

• expanding

- employees leaving

Question 4

what is recruitment?

Answer 4

the process of identifying the need for a new employee, defining the job and attracting suitable candidates.

Question 5

what is selection?

Answer 5

involves the series of steps by which the employees are interviewed, tested and screened for choosing the most suitable person.

Question 6

advantages of external recruitment?

Answer 6

1- new experiences and ideas
2- no rivalry
3- wide choice
4- higher standard of applicants.

Question 7

advantages of internal recruitment?

Answer 7

1- applicants background will already be known
2-already know the rules, no need for induction training
3- no money wasted on advertising
4- less time wasted
5- motivate other employees
6- staff wont have to get used to new management style

Question 8

what is job description?

Answer 8

a detailed list about the tasks and responsibilities of the job. it will attract the right ppl for the job.

Question 9

what is a person specification?

Answer 9

states the qualities that need to be possessed by applicant eg. qualification, level of experience etc.

Question 10

what are the methods of selection?

Answer 10

CVs
Interviews
tests
and trial periods.

Question 11

what are the methods of recruitment?

Answer 11

internal

external

Question 12

what are employment contracts?

Answer 12

legal documents that includes terms and conditions of the job.

Question 13

what is labour turnover?

Answer 13

the rate at which employees are leaving an organisation. calculated by:
number of employees that left x 100
———————————————————
average number of people employed

Question 14

usefulness of labour turnover rate?

Answer 14

• tells about employee morale and satisfaction

- shows how good the recruitment policy is

Question 15

what are the reasons for high labour turnover rate?

Answer 15

• bad recruitment policy
• employee discontent
• low unemployment so ppl leave for better jobs
• type of job. fast food restaurants have 100% turnover rate.

Question 16

what are the advantages of high labour turnover rate?

Answer 16

• new skills and ideas
• dummies might be leaving
• if u want to reduce workforce due to rationalisation anyway, that will happen by itself.

Question 17

what are the disadvantages of high labour turnover rate?

Answer 17

• recruiting costs and training costs
• low output when worker leaves.
• difficulty to keep team spirit
• difficulty to establish regular familiar contact with customer.

Question 18

what is induction training?

Answer 18

introductory training program to make trainees familar with the system and layout of business.

Question 19

what is on the job training?

Answer 19

instructions given on the place of work on how job should be done. eg. articleship

Question 20

what is off the job training?

Answer 20

internees are taken away from the workplace for extensive training. eg.work related college courses

Question 21

why is training important?

Answer 21

-productivity
-flexibility
-less accidents
-better customer service
however they might leave and training is expensive.

Question 22

what is employee appraisal?

Answer 22

the process of assessing the effectiveness of an employee against pre-set objectives.

Question 23

what is dismissal?

Answer 23

being dismissed or fired from a job due to incompetence

Question 24

what is unfair dismissal?

Answer 24

dismissing an employee by unfair means eg. race or religion or pregnancy, joining a union etc.

Question 25

what is redundancy?

Answer 25

firing an employee because their job is no longer needed.

Question 26

what is work life balance?

Answer 26

when workers are able to give the right amount of time to work, and personal life like family etc.

Question 27

what are equality and diversity policies?

Answer 27

practices and processes aimed at achieving a fair organization where everyone is equal and at creating a mixed workforce.

Question 28

what are the advantages of promoting equality?

Answer 28

• high employee morale
• top talent
• good reputation
• employee is promoted on merit not discrimination, so they are motivated.

Question 29

what are the advantages of promoting diversity?

Answer 29

• more customers as consumers will be attracted to a diverse workforce
• creativity
• language skills, can provide services worldwide.