Chapter 10- management and leadership

Question 1

what is management?

Answer 1

the task of setting objectives, organizing resources and motivating employees to help the business reach it’s overall objectives.

Question 2

what are managers responsible for?

Answer 2

• setting objectives and planning
• organizing resources. (recruiting the right ppl, encouraging them to take authority and holding them accountable)
• motivating workers with financial or non financial rewards
• conducting activities for coordination
• controlling and measuring business performance.

Question 3

what are the 10 roles of managers?

Answer 3

Interpersonal:
F-figurehead (symbolic leader)
L-leader (motivator)
L-liaison (linking with managers of other businesses)
Informational:
S- spokesperson (communicates with outsiders)
M- monitor (reciever of info)
D- disseminator (sender of info)
Decisional:
N-negotiator 
E-entrepreneur (looks for new opportunities)
R-resource allocator
D-disturbance handler

Question 4

what is leadership?

Answer 4

the art of motivating workers to work hard to achieve a common goal

Question 5

what are the characteristics of effective leaders?

Answer 5

• desire to succeed and self confidence
• creative
• multi talented
• sharp mind.

Question 6

what are the important leadership positions in a business?

Answer 6

• directors
• managers
• supervisors
• workers’ representatives

Question 7

what is autocratic leadership

Answer 7

manager makes the decisions and workers are expected to follow them.

Question 8

benefits of autocratic leadership?

Answer 8

• best in situations where quick decisions are needed eg. army.
• leader takes decision, has more experience. less chance of errors.
• confidential matters can be kept secret.

Question 9

drawbacks of autocratic leadership?

Answer 9

• low motivation

- decisions do not benefit from employee input.

Question 10

what is democratic leadership?

Answer 10

situations are openly discussed and workers are involved in the decision making process

Question 11

benefits of democratic?

Answer 11

• high motivation
• input of workers
• builds team relationships

Question 12

drawbacks of democratic?

Answer 12

• disharmony/ fighting
• time consuming
• no privacy

Question 13

what is paternalistic leadership?

Answer 13

managers do what they think is best for workers. some discussion might take place but in the end managers decide.

Question 14

what is laissez faire?

Answer 14

it’s french for “leave to do”. workers make decisions by themselves. eg. in creative fields.

Question 15

advantages of laissez faire?

Answer 15

• motivational

- useful in creative fields or science labs etc

Question 16

disadvantages of laissez faire?

Answer 16

• demotivated because unsupervised

- loss of security due to lack of direction

Question 17

what is mc gregors theory X and Y?

Answer 17

it divides workers into two groups X & Y:
X workers are not creative, avoid responsibility and hate work.
Y workers are creative, accept responsibility and like work.

Question 18

what are the factors that influence the decision of choosing a leadership style?

Answer 18

• time. if less time then autocratic cuz democratic is time consuming.
• nature of work. if it is creative fields or research institutes then laissez faire.
• training and experience of workers. whether they are prepared to take responsibility
• manager’s nature and experience and preference.

Question 19

what is informal leadership?

Answer 19

when someone who has no formal authority has the respect of colleagues and has some power over them.

Question 20

what is emotional intelligence?

Answer 20

the ability of the managers to understand their emotions, those of the people they work with to achieve a better business performance.

Question 21

what are danial golemaal’s four main EI competencies?

Answer 21

• self awareness (be conscious of their feelings)
• self management (easily recover from stress, self control)
• social awareness (be conscious about other ppl’s feelings)
• social skills. (being able to communicate well and correctly understanding different social situations)