Chapter 11 - Healthcare system Flashcards

1
Q

Medicare

A

Australia’s universal healthcare system.
Aims to improve access to healthcare of all Australians in need of treatment - no matter your age race and income, and is little to no cost

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2
Q

3 Objectives of medicare

A

3 main objectives:

  • To make healthcare more affordable for all Australians
  • To give all Australians access to healthcare services with priority according
  • To provide a high quality of care
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3
Q

How Medicare works

A
  • Covers in hospital & out of hospital services
    Provides free or subsidized treatment by general practitioners and optometrists & certain diagnostic tests
  • Out of hospital services → patients can choose to be treated by their own general practitioner & are refunded for all or some of the doctor’s fee by Medicare (depends on billing options chosen by doctor)
  • Coverage of healthcare services by Medicare is based on Medicare Benefits Scheme (MBS) which lists fees set by federal government for a range of services
    Practitioners may elect to change more than the schedule fee → patient will have to pay difference as an out of pocket amount
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4
Q

Bulk billing

A

The doctor bills Medicare directly - Doctor accepts the Medicare payment as full payment for the service, so there’s no cost to the patient. Indicator of affordability of healthcare, as they remove cost as an obstacle to seeking care.

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5
Q

Scheduled fee

A

A fee set for a service by the Australian Government.

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6
Q

Medicare safety net:

A

Additional rebate scheme introduced by federal gov. for the benefit of patients, covering a range of doctors’ visits and tests received out of hospital. It provides for reimbursement of 100% of MBS fee for out of hospital services once the relevant threshold has been met.

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7
Q

Services covered by Mrdicare

A

Out of hospital services:

  • Free or subsidized treatment by health professionals - - doctors’ consultation fee as often as needed
  • Tests and examinations needed to treat illness - x rays and pathology tests
  • Optometrists’ eye tests
  • Most procedures performed by general practitioners

In hospital services:
- Treatment and accommodation as public patient is provided in public hospital by doctor appointed by hospital as result of an emergency or after referral from a doctor
= Private patients in private and public hospitals receive 75% of Medicare schedule fee for services and procedures - excludes accommodation in hospital, theater fees and medicines

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8
Q

Services not covered by Medicare

A
  • Ambulance services
  • Home nursing
  • Hearing aids, contact lenses & glasses
  • Dental examinations and treatment
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9
Q

Funding of Medicare

A

Funded by federal government, which raises revenue from taxpayers → 2% Medicare levy paid by taxpayers and based on taxable income.

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10
Q

The Pharmaceutical Benefits Scheme

A

Limited scheme that provided free medication for pensioners, as well as making 139 essential medicines free to other members of the community.

Provides timely, reliable and affordable access to necessary medicines for Australians.

Aim:
subsidize cost of wide range of prescription medications, providing Australians with vital medications at affordable prices to ensure optimal health outcomes and economic objectives achieved.

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11
Q

Funding of the Pharmaceutical Benefits Scheme

A

Funded through taxes by Australian Government’s National Medicine Policy.

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12
Q

Advantages and disadvantages of PBS

A

Advantages :

  • Access to essential medication at subsidized rate/are free
  • Access to medications from local pharmacies - doesn’t require medications to be purchased from specialized services
  • Available to all Australians citizens Provides additional support to those with concession cards by having lower co payments

Disadvantages :

  • Financial burden on Australian Government
  • Doesn’t cover ALL medications
  • Co payments of $38.80 that still needs to be paid by most Australians
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13
Q

Private health insurance:

A

Covers some of the costs associated with private hospital treatment and a range of extras or ancillary health services like dental care or physiotherapy.

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14
Q

Reasons for choosing private health insurance

A
  • To give people a choice of being treated in a private hospital
  • Choice of hospital
  • Choice of doctor who treats them in a hospital
  • Entitled to have own room whilst in hospital
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15
Q

Advantages and disadvantages of private health insurance

A

Advantages :

  • Able to access private hospital care
  • Access a wider range of services not covered by Medicare
  • Shorter waiting times for some public procedures
  • Choice of doctor in a public/private hospital

Disadvantages

  • Can be costly
  • Out of pocket costs for some services in policies
  • Qualifying or waiting periods for some procedures
  • Often people feel they are paying for services that they don’t use
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16
Q

Services available in the local community to support health/wellbeing :

A

Headspace :
National Youth Mental Health Foundation (NYMHF) provides early intervention mental health services and works to promote wellbeing in 12-25 year olds. It provides information, services and access to health professionals for youth, their families and friends.

Lifeline :
National charity that provides 24 hour a day crisis support and suicide prevention services for all Australians experiencing a personal crisis

17
Q

Preventative health services :

A

Heart Foundation :

Cancer Council :

18
Q

Opportunities of using digital media in the promotion of health and wellbeing information

A
  • Often inexpensive
  • Allow for privacy or anonymity
  • Often available 24 hours a day, seven days a week
  • Available when you need the information, without having to wait for appointments
  • Often available in a range of languages
19
Q

Challenges of using digital media in the promotion of health and wellbeing information

A
  • Not having face to face contact can leave room for misinterpretation of information
  • Can promote self diagnosis of patients, which can lead to unnecessary stress
  • Can be difficult to determine the reliability of information
20
Q

Factors affecting access to health services and info

A

Knowledge: Impact positively on accessing health services and information, as knowing where and how to access services and information is important first step in accessing the care individual’s need. Age, language barriers, socioeconomic status and educational levels can impact the knowledge an individual had about health services

Language barriers: Language acts as a barrier to those accessing health services, especially if English is their second language or if they have low literacy skills. The process of accessing health services seems complex and can be overwhelming for those who have difficulty reading or interpreting written information. People look up to and respect healthcare professionals, which makes people feel intimidated or embarrassed if they have poor literacy skills or language barriers

Geographic location:
Location can act as a barrier to accessing health services. Location of services can be a barrier for people who live in suburbs or rural areas. Where people live impacts their access to health services, as those in rural areas have fewer services available to them. There’s less access to public transport, which is a barrier to people accessing services available to them. Living in remote areas means people travel long distances to other towns/cities to access certain healthcare services. This leads to delaying/avoiding accessing services they need.

21
Q

Rights and responsibilities of accessing healthcare

A

Rights:

  • Accessible
  • Safe and high quality
  • Provide their services with appropriate care and attention

Responsibilities :

  • Attending scheduled appointments or cancelling/rescheduling providers when they can’t attend
  • Providing honest and accurate information about their health
  • Sharing any change of circumstance with their service provider in order to reduce any risk their health
22
Q

Confidentiality and why it’s important

A

Keeping information safe and private. Health professionals are required by law to keep patient details confidential.

Importance : Confidentiality is important when dealing with an individual’s health information as it helps build and maintain the trust between the doctor and individual. It also reassures the individual that their personal life and issues will be only be between them and the doctor.

23
Q

Medical technology

A

Examples of Medical technology:

MRI scanning : Magnetic Resonance Imaging (MRI) is a scan used for a medical imaging procedure.
It uses a magnetic field and radio waves to take pictures inside the body.
It’s especially helpful to collect pictures of soft tissues like organs and muscles that don’t show up on x-ray examinations.

CT scanning : 
Computed Tomography (CT) Scan makes use of computer generated combinations of many x-ray images taken from different angles to produce cross sectional images of areas of a scanned part of the body, allowing the user to see inside without cutting.
24
Q

Equity of access

A

Ensures that all people have access to the services they need; it’s about ensuring that those who are most in need get extra help to reduce the inequity they face.

25
Q

4 Types of privacy

A

INFORMATION PRIVACY
This is about developing rules that protect the collection and handling of personal data like medical records.

BODILY PRIVACY:
This is about protecting people against invasive or inappropriate procedures.

PRIVACY OF COMMUNICATION:
This is about protecting the privacy of mail, telephones, email and other forms of communication.

TERRITORIAL PRIVACY:
This is about protecting people in their environment, like preventing intrusion into the home or other environments such as the workplace.

26
Q

Invasiveness

A

Refers to a procedure that involves invading the body like operating on a body or examining inside of the body.
People have the right to have their privacy and dignity respected. New technologies should provide consideration about how invasive the procedure is going to be and compare this against the potential benefits.

27
Q

Freedom of choice

A

The right to be included in decisions and to make choices about your healthcare.

28
Q

Options for consumer complaint

A

The Victorian Ombudsman :
The mission of the Ombudsman is to promote fairness, integrity, respect for human rights and administrative excellence in the Victorian public sector.

Aims: The Ombudsman aims to achieve this mission by:

  • independently investigating, reviewing and resolving complaints concerning administrative actions of state government departments, local councils and statutory authorities
  • reporting the results to complainants and the agencies involved
  • improving accountability
  • promoting fair and reasonable public administration

Health Complaints Commissioner, Victoria :
An independent and impartial organisation responsible for resolving complaints about health under the Health Complaints Act 2016 (Vic) and the Health Records Act 2001 (Vic).

Who can make a complaint :
Any individual who has a complaint to make about a health related treatment they have received, the handling of health related information or the service provided. They have the right to make a complaint to the office of HCC.

What complaints can be made about

  • access to services
  • quality and safety
  • care and attention

Outcomes of complaints:
If the issue is easy to explain, or caused only a minor inconvenience try talking directly with the provider. If the issue is complex or serious, you should make your complaint in writing
Be clear about what went wrong, who was involved and when it happened
Be clear about what solution would satisfy you