Chapter 11: Fundamentals of Patient Care Flashcards
What must the HM intelligently and skillfully understand as a member of the Navy Medical Department Healthcare team
the concepts of “health” and “wellness”
What does “health” mean
refers to the mental, physical, and emotional states of being which enables the proper performance of one’s vital functions
What does “wellness” mean
is considered a state of soundness of mind, body, and spirit free of pain or discomfort.
What is the Navy’s healthcare one common goal.
to respond to healthcare needs by assisting the patient in maintaining, restoring, rehabilitating, and sustaining the physical or psychological wellbeing of the patient
who is the most important part of the healthcare team
The patient; without the patient, the team has little reason for existence.
What is the goal of The Joint Commision(TJC)
to promote excellence in providing healthcare services
BUMEDINST 6300.10 series
Patient Bill of Rights and Respoinsibilities
Standards of Practice
limitations in providing healthcare services based on local regulations and guidlines, the education, training, and exjperience possessed by the healthcare provider
Accountability
regardless of rank or rate, all members of the healthcare team are held accountable for their performance
Malpractice
occurs when an individual delievers improper care because of negligence or practicing ouside of the standard of practice
Who legally governs the HM?
Navy Regulations and BUMED policies; can only performs those assignments under the authority of the U.S. Government
Ethics
refers to a system of moral principles or standards of conduct for a person, group or profession
What must all professional interactions be directly related to
codes of behavior which support the principles of justice, equality of human beings as persons, and respect for the diginity of human beings
“privileged communication”
the information the HMs processin the performance of their duties
What is essential to the maintenance of personal and professional inggrity?
upholding patient confidentiality
culture
a group of socially learned, shared, standards and behavior patterns
what are some examples of shared standards
concepts such as perception, values, beliefs, and goals
race
a classification assigned to a group of people who share inherited physical characteristics
BUMEDINST 6320.83 series
provisions of standbys during medical examinations
what are the four parts of the communication process
The sender, the message, the reciever, and the feedback
what does the sender of a message do
starts the communication process
the message?
the body of information the sender wishes to transmit to the reciever
the reciever?
the individual intended to recieve the message
the feedback?
the response given by the reciever to the message
what is verbal communication
is either spoken or written; involves the use of words
what is nonverbal communciation
does not involve words. Dress, gestures, touching, body language, face and eye behaviors, and even silence are forms of nonverbal communication
what is ineffective communication
occurs when obstacles or barriers interfere with the message, transmission, recipt, and understanding of the message
what is physiological barriers
result from some kind of sensory dysfunction on the part of either the sender or reciever
what is physical barriers
consist elements in the environment that contribute to the development of physiological barriers
what is phychosocial barriers
usually the result of one’s inaccurate perception of self or others; the presence of some defense mechanism employed to cope with some form of threatening anxiety; or the existence of factors such as age, education, culture, language, nationality, or a multitude of other socioeconomic factors
intal contact point
the physical location where patients experience their first communication encounter with a person representing the health care facility
contact point
the place or event where the contact point person and the patient meets
contact point person
the healthcare provider in any healthcare experience who is tasked by role and responsibility to provide a service to the patient
patient contact point program
the overarching program facilitation two way communication with patients so both complaints and compliments are documented, tracked, and corrected to improve the MTF/DTF EXPERIENCE
what is Therapeautic Communication
defined as the face to face process of interacting that focuses on advancing th ephysical and emotional well being of a patient
what is patient education
the process that informs, motivates, and helps people adapt and maintain healthful practices and life styles.
what does reporting consist of
both oral and witten communications and, to be effective, must be done in a manner that is accurate, timely, and complete
what must entries in the clinical record contain
must include the time and date, along with the signature and rank of the HM who provided the care.
