Chapter 11: Business Process Solutions

Question 1

is where data is collected over some time period and processed together. …uses computer resources very efficiently and is well-suited to applications such as payroll processing that require periodic rather than continuous processing.

Answer 1

Batch Processing

Question 2

All data in an ERP system is stored in a single, central database. …is key to the success of an ERP. Data entered in one part of the company can be immediately available to other parts of the company

Answer 2

Centralized Database

Question 3

System manages an organization’s customers

Answer 3

Customer Relationship Management (CRM)

Question 4

Provides a competitive advantage through integrating the supply chain electronically

Answer 4

Electronic Data Interchange (EDI)

Question 5

A business process management program that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.

Answer 5

Enterprise Resources Planning (ERP)

Question 6

The process of creating, formalizing the capture, indexing, storing, and sharing of the company’s knowledge in order to benefit from the experiences and insights that the company has captured during its existence.

Answer 6

Knowledge Management

Question 7

Extracts data from a database to compile reports, such as sales analysis, inventory-level reports, and financial statements, to help managers make routine decisions.

Answer 7

Management Information System

Question 8

Keeps the company’s data current. When you make an airline reservation, the information is entered into the airline’s information system, and you quickly receive confirmation, typically through an e-mail.

Answer 8

Online Processing

Question 9

Systems, Applications & Products in Data Processing. A German multinational software corporation that makes enterprise software to manage business operations and customer relations.

Answer 9

SAP

Question 10

System handles the interconnection between these links as well as the inventory of the products in their various stages of development.

Answer 10

Supply Chain Management (SCM)

Question 11

is a system that collects, modifies and retrieves business transaction data.

Answer 11

Transaction Processing System (TPS)