Chapter 11

Question 1

Objective of Discpline

Answer 1

administering discipline is to create and maintain a safe and productive working environment for employees

Question 2

Negative Discipline

Answer 2

focuses primarily on punishment as a way to get employees to do their work and comply with rules and procedures

Question 3

Positive Discipline

Answer 3

is to create an organizational environment where employees take personal responsibility for their misconduct.

Question 4

Discipline Guidelines

Answer 4

1. Discipline policy and procedures manual
2. Elements of disciplinary guidelines
3. Communicating discipline policy
4. New-employee orientation programs
5. Employee-discipline handbook
6. Employee training programs
7. Supervisory Training
8. Disciplinary violations

Question 5

Timely due process

Answer 5

an established course of action that is taken within a reasonable time frame to investigate alleged employee misconduct

Question 6

Employee Misconduct

Answer 6

1. Unsatisfactory attendance and punctuality
2. Infractions of organization policies, procedures, rules, or directives governing employee conduct.
3. Failure to perform one or more job requirements in a satisfactory manner
4. Offenses or misconduct that violate general rules of behavior or are specifically prohibited by law

Question 7

Investigating allegations of misconduct

Answer 7

1. What is the issue?
2. Was the person aware of the policies
3. Obtain all relevant documents for the discipline case
4. Listen to every side of the story, unbiased manner
5. Obtain evidence: the best evidence a supervisor can acquire for a disciplinary case is an employee’s confession of the wrongdoing.
6. Document the investigation
7. Maintain confidentiality

Question 8

Criminal misconduct

Answer 8

misdemeanor: petty theft, trespassing, and vandalism
felony: grand theft, illegal drug use, rape.
management is legally required to immediately report the allegation to appropriate law enforcement officials.

Question 9

Appropiate Corrective Actions

Answer 9

Informal for minor infractions and formal for more serious infractions. 
Informal are: Counseling, changing schedule, changing job duties, 
Formal Corrective actions:
1. Oral Reprimand
2. Written Reprimand
3. Suspension
A. Suspension with pay or without pay
4. Dismissal

Question 10

Demotion & transfers

Answer 10

Demotion: not often used, is a disciplinary action taken against an employee that results in a reduction in pay, benefits, status, and privileges.
Transfers: a disciplinary action taken against an employee that results in moving the employee to another unit or division within the organization.
Progressive Discipline: selecting the appropriate corrective action to address discipline issues, supervisors should use the least severe disciplinary action they judge is necessary

Question 11

Disciplinary Interview

Answer 11

1. Discipline employees in private

2. Treat accused employees with respect

Question 12

Dispute resolution program

Answer 12

open door procedure, mediation(using a third party to solve the conflict) , and grievance procedure