chapter 11

Question 1

job attitudes definition

Answer 1

feelings or beliefs about one’s job, organization, supervisor, or another aspect of the workplace

Question 2

types of job attitudes

Answer 2

cognitive - beliefs about the object of an attitude
affective - feelings about the object of an attitude
behavioral - intentions to act in a certain way

Question 3

the attitudes-behavior relationship

Answer 3

the attitudes that people hold determine what they do.
- cognitive dissonance: any perceived incompatibility between behavior and attitudes

Question 4

the major job attitudes

Answer 4

-job satisfaction: pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences
- work engagement: dedication, absorption, sense of excitement, and passion with one’s work
- organizational commitment: degree to which the employee identifies with and feels involved in the organization

Question 5

the types of commitment

Answer 5

• affective: staying because you want to
• continuance: staying because you need to
• normative: staying because you ought to

Question 6

measures of job satisfaction

Answer 6

• global measures: respond to statements pertaining to one’s overall satisfaction
• facet based measures: respond to statements pertaining to different aspects of one’s job (eg. pay, quality of supervision)

Question 7

what is affect?

Answer 7

1. feeling states - emotions & moods
2. feeling traits - dispositional affect (stable tendency to experience certain moods/emotions) across situations

Question 8

affective event theory

Answer 8

2 step appraisal process to evaluating events:
- concern relevance: is event beneficial, threatening or irrelevant?
- meaning analysis: cues from environment and person are evaluated, an an emotional reaction is created.

Question 9

emotional labor

Answer 9

regulation of emotional displays that may be incongruent with what is felt
- surface acting: changing the expressions of emotions without changing the emotions themselves
- deep acting: changing the expressions of emotions and attempting to change underlying emotions themselves

Question 10

impact of emotional labor

Answer 10

emotional dissonance: inconsistencies between the emotions people feel and the emotions they project
- long term emotional dissonance is a predictor for job burnout, declines in job performance, and lower job satisfaction