Chapter 10 Vocab

Question 1

active listening

Answer 1

This occurs when the receiver confirms the message is being received by feedback, questions, prompts for clarity, and other signs of having received the message.

Question 2

communications formula

Answer 2

The formula “N (N – 1) / 2” shows the number of communication channels in a project. N represents the total number of stakeholders.

Question 3

communications management plan

Answer 3

A plan that documents and organizes the stakeholder needs for communication. This plan covers the communications system, its documentation, the flow of communication, modalities of communication, schedules for communications, information retrieval, and any other stakeholder requirements for communications.

Question 4

decoder

Answer 4

This is a part of the communications model; it is the inverse of the encoder. If a message is encoded, a decoder translates it back to usable format.

Question 5

effective listening

Answer 5

The receiver is involved in the listening experience by paying attention to visual clues by the speaker and to paralingual intentions and by asking relevant questions.

Question 6

encoder

Answer 6

Part of the communications model; the device or technology that packages the message to travel over the medium.

Question 7

feedback

Answer 7

Sender confirmation of the message by asking questions, requesting a response, or other confirmation signals.

Question 8

forecasting

Answer 8

An educated estimate of how long the project will take to complete. Can also refer to how much the project may cost to complete.

Question 9

issue

Answer 9

Any point of contention, debate, or decision that has not yet been made in the project that may affect the project’s success.

Question 10

issue log

Answer 10

A documentation of all identified issues affecting the project. Each issue is assigned an issue owner and an ideal date for resolution, and its status is maintained through the issue log.

Question 11

medium

Answer 11

Part of the communications model; this is the path the message takes from the sender to the receiver. This is the modality in which the communication travels, and it typically refers to an electronic model, such as e-mail or the telephone.

Question 12

nonverbal

Answer 12

Approximately 55 percent of oral communication is non-verbal. Facial expressions, hand gestures, and body language contribute to the message.

Question 13

paralingual

Answer 13

The pitch, tone, and inflections in the sender’s voice affect the message being sent.

Question 14

progress reports

Answer 14

These provide current information on the project work completed to date.

Question 15

receiver

Answer 15

Part of the communications model: the recipient of the message.

Question 16

sender

Answer 16

Part of the communications model: the person or group delivering the
message to the receiver.

Question 17

stakeholder analysis

Answer 17

A process that considers and ranks the project stakeholders based on their influence, interests, and expectations of the project.

Question 18

stakeholder registry

Answer 18

A document that defines each stakeholder, their project requirements, influence on the project, phases of interest, details on the stakeholders contributions, and their contact information for the project.

Question 19

status reports

Answer 19

These provide current information on the project cost, budget, scope, and other relevant information.