Chapter 10- Project Communications Management Flashcards
Plan communications management
That process of developing an appropriate approach and plan for project communications based on stakeholder’s information needs and requirements, and available organisational asset. The key benefit all of this process is that it identifies and documents the approach to communicate most effectively and efficiently with stakeholders.
Plan communications management ITTO
Inputs: Project management plan Stakeholder register Enterprise environmental factors Organisational process assets
TT Communication requirements analysis Communication technology Communication models Communication methods Meetings
Outputs
Communications management plan
Project documents updates
Communication Requirements analysis
Determines the information needs of the stakeholders. Use: Stakeholder register Stakeholder engagement plan Locations of stakeholders Number of communications channels
Formula for communication channels
N(N-1)/2
Communication technology ( describe factors that can affect the choice of communication technology method)
Urgency of the need for communication Availability of technology Ease of use Project Environment Sensitivity and confidentiality of the information
Communication Models
Used to facilitate communications and the exchange of information. The sequence of steps in basic communication model is: Encode Transmit message Decode Acknowledge Feedback/Response
Communication methods
Interactive Communication
Push Communication
Pull communication
Interactive communication
Between two or more parties performing a multidirectional exchange of information. It is the most efficient way to ensure a common understanding by all participants on specified topics, including meetings, phone calls, instant messaging, video conferencing.
Push communications
Sent to specific recipients who need to receive the information. Letters, memos, reports, emails, faxes, voice mails, blogs, press releases.
Pull communication
Used for very large volumes of information. Includes intranet sites, e-learning, lessons learned databases, knowledge repositories.
Project Communications
Performance reports, deliverable status, schedule progress, and cost incurred.
Manage Communications
Process of creating, collecting, distributing, storing retrieving, and ultimate disposition of project information in accordance to the communications management plan. Key benefit of this process is that it enables an efficient and effective communications flow between project stakeholders.
Inputs: Communications Management Plan Work performance reports Enterprise Environmental Factors Organisational Process Assets
T&T Communication technology Communication methods Communication models Information Management systems Performance reporting
Outputs Project Communications Project Management Plan updates Project Documents updates Organisational process assets updates
Control Communications
Process of monitoring and controlling communications throughout the entire project lifecycle to ensure the information needs of the project stakeholders are met. The key benefit of this process is that it ensures an optimal information flow among all communication participants, at any moment of time.
Inputs: PMP Project Communications Issue log Work performance data Organisational process assets
TT
Information management systems
Expert judgement
Meetings
Outputs Work performance information Change requests Project Management plan updates Project documents updates Organisational process assets updates
Non-verbal communication
body language
Paralingual communication
Pitch and tone of voice
