Chapter 10 - Producing world class goods and sevices Flashcards
Research and Development
work directed toward the innovation, introduction, and improvement of products and processes.
To maintain a competitive edge, Canadian manufacturers are:
Focusing on customers
Maintaining close relationships with suppliers and other companies to satisfy customer needs
Practicing continuous improvement
Focusing on quality
Saving on costs through site selection
Relying on the Internet to unite companies
Adopting production techniques such as enterprise resource planning, computer-integrated manufacturing, flexible manufacturing, and lean manufacturing
Production
the creation of finished goods and services using factors of production: land, labour, capital, entrepreneurship, and knowledge.
Production management
the term used to describe all of the activities that managers do to help their firms create goods.
Operations management
a specialized area in management that converts or transforms resources (including human resources) into good and services.
Logistics
those activities that focus on getting the right amount of the right products or services to the right place at the right time at the lowest possible cost.
Supply Chain
the sequence of firms that perform activities required to create and deliver a good or service to consumers or industrial users.
Supply Chain Management
the integration and organization of information and logistics activities across firms in a supply chain for the purpose of creating and delivering goods and services that provide value to customers.
Process manufacturing
that part of the production process that physically or chemically changes materials.
Assembly process
that part of the production process that puts together components.
Continuous process
a production process in which long production runs turn out finished goods over time.
Intermittent process
production process in which the production run is short and the machines are changed frequently to make different products.
PERT CHART :Program Evaluation and Review Technique
PERT Chart: Program Evaluation and Review Technique
Steps used in PERT:
Analyze and sequence tasks that need to be done
Estimate the time needed to complete each task
Draw a PERT network illustrating the information from the previous steps
Identify the critical path (sequence of tasks that takes the longest time to complete)
Gantt Chart
bar graph showing production managers what projects are being worked on and what stage they are in at any given time
