Chapter 10 Patient Communication

Question 1

Identify internal factors for effective patient communication

Answer 1

Internal Factors

- you need to be able to naturally like people.

Question 2

List eternal factor for effective communication

Answer 2

Look the part

• keep your uniform clean and fitted
• have your name visible
• have your rank or level of training visible

Question 3

Communication is?

Answer 3

The act of transmitting information to another person and for paramedics it can be verbal or through body language.

Question 4

List tactics for developing rapport

Answer 4

• watch your inflections
• respond to the patient
• tell people who you are
• use the patients name
• anticipate and deal with fear
• respect the importance of pain
• respect and protect peoples modesty
• help and do not judge.

Question 5

What is an open ended question?

Answer 5

A question that does not have a yes or now answer and that does not give the patient specific options to choose from

Question 6

What is a closed ended question

Answer 6

Specific questions that can only be answered with “yes” “no” or specific to a single answer.

Question 7

What is a pay off question

Answer 7

Tiny questions that can reveal big subsequence issues.
Ie:
Have you ever felt like this before?
Have you been upset about something lately
Have you been thinking about hurting yourself.

Question 8

List the six strategies to elicit useful responses.

Answer 8

Facility the response 
Be quiet
Clarify the response 
Redirect the response 
Interpret the response 
Simplify and summarize the response

Question 9

What are six errors to avoid while interviewing your patient?

Answer 9

Making assumptions 
Giving medical advice 
Providing false hope 
Assuming excessive authority 
Sidestepping the truth 
Distance yourself from patients and people

Question 10

List essential nonverbal Skills for paramedics

Answer 10

Eye contact
Touch 
Gentleness 
posture 
demeanour 
A therapeutic smile

Question 11

Discuss skills for assessing mental status

Answer 11

Appropriate humor
-to generate the degree of mental status, a person has to posses a big degree of cognitive function and intact memory

Time and responses to questions
Memory (orientated to person place and time)
Ability to obey simple commands