Chapter 10 - Communications Management

Question 1

5 C’s of communication

Answer 1

• Correct grammar and spelling
• Concise
• Clear
• Coherent
• Controlled flow of words/ideas

Question 2

What does the interactive communication model include?

Answer 2

3 components:

• Sender
• Receiver
• Confirmation that the message is received and correctly understood

Question 3

Noise

Answer 3

Factors that interfere with the receiver’s ability to understand the message

Question 4

Active listening

Answer 4

The receiver:

Confirms they’re listening

Expresses agreement or disagreement

Asks for clarification when necessary

Question 5

Push communication

Answer 5

One-way stream of information

Sender provides info to people who need it, but does NOT expect feedback

Question 6

Pull communication

Answer 6

Sender places the info in a central locatino for others to retrieve when they need

Question 7

Rules for planning meetings

Answer 7

Schedule recurring meetings in advance

Meet with the team regularly, but not too often

Have a purpose for each meeting

Question 8

Communication channel formula

Answer 8

n (n - 1) / 2

n = number of stakeholders

Question 9

Communication channel things to know

Answer 9

When you add a person to the team, it does not simply just add one communication channel. Use the formula!

If the question does not acknolwedge the project manager, make sure to add yourself as a stakeholder for exam questions

Question 10

What blockers can get in the way of communication?

Answer 10

• Noisy surroundings
• Distance between those trying to communicate
• Improper encoding of messages
• Language
• Culture

Question 11

Rules of conducting meetings

Answer 11

• Set a time limit and keep to it
• Create an agenda with team input
• Distirbute the agenda beforehand
• Stick to the agenda
• Let attendees know their responsibilities in advance
• Chair and lead the meeting with rules
• Assign deliverables and time limits for all work assignments that result from meetings
• Document and publish meeting minutes

Question 12

What does the Manage Communications process result in?

Answer 12

Distribution of project communications, such as reports, presentations, etc.

Question 13

What does the Monitor Communications process result in?

Answer 13

Work performance information, a.k.a. anlysis of work performance data