Chapter 10 Flashcards
184
What are the three primary components that define (boundaries) the fire officer’s supervisory activities?
- Local labor contract
- Municipality’s personnel regulations
- Fire departments rules, regulations, and procedures
184
Where are memorandum of understandings (MOU) used as a legal agreement between labor organization in the local jurisdiction?
Where government employees do not have formal collective bargaining rights.
184
Collective bargaining
A method whereby representatives of employee unions and employers determine the conditions of employment through direct negotiations.
184
Shop steward
The union member who is appointed or elected to be the first line of labor representation at the workplace. The shop steward is a member of a workforce whose received additional training in labor relations.
185
What is the largest fire service labor organization in the United States?
International Association of Firefighters IAFF
300,000 firefighter and emergency services personnel in the United States and Canada est. 1918
185
Key recommendations that form the foundation of any strong supervisor/employee relationship between fire officer and a firefighter: (4)
- Scheduling regular one-on-one meetings w/ each member. Establishes connection/trust, discuss job performance, expectations on both parts.
- Scheduling regular company meetings. Discuss new policies, concerns, etc. Keeping Open communication critical effective supervisor & employee relationship.
- Disagreements, work together, articulate concern, develop solutions
- Deteriorating relationship, start by listing areas you can succeed together. Set goals and deadlines. Are goals positive for whole company?
… neutral 3rd party to help mediate?
187
What is the root cause of almost every labor disturbance?
Failure to manage the relationship between labor and management properly. Labor management relationship moving from confrontational towards cooperative often through mediation.
187
Mediation
Mediation is the intervention of a neutral third-party in an industrial dispute.
187
Grievance
A grievance is a dispute, claim, or complaint that any employee or group of employees may have about their interpretation, application, or alleged violation of some provision of the labor agreement/personal regulations.
188
Grievance procedure
Formal structure process that is employed within an organization to resolve the grievance. The grievance procedure should specify the sequential process and a timeline to move through the steps.
189
Concerning a grievance procedure what should the objective always be
The objective should always be to resolve the problem at the lowest possible level and shortest possible time.
189
The ability to resolve problems at a low level is an indication of ____?
Indication of a healthy organization with a good labor-management relationship. The opposite is true as well.
189
Informal grievance
The grievant presents complaint verbally to supervisor shortly after its occurrence.
189
When a grievant presents an informal grievance what three pieces of information should also be presented?
- Article and section of labor agreement/personnel regulation alleged to have been violated.
- . Of the grievance, giving facts, dates, and time of events.
- Statement of the desired remedy or adjustment
189
At what point during a grievance procedure does the grievance go from informal to formal?
The second step. The employee may prepare and submit a written grievance, supervisor has 10 calendar days to reach a decision and provide reply to grievant.