Chapter 10

Question 1

Communication

Answer 1

Transactional process, showing meanings

Question 2

Families use this for:

Answer 2

identify needs
Alternatives
Completion in the decision making process

Question 3

Components of interpersonal communication

Answer 3

Message - info
Channel - mode
Encoding - producing the message
Decoding - understanding
Sender - sends communication
Receiver - receives communication

Question 4

Negative impacts on communication

Answer 4

Filters: the message receives is not in its true form
Distorts: the message has a hidden meaning
High context: that a persons words have more meaning then their body language
Low context: a persons body language has more meaning than there words

Question 5

Family rules

Answer 5

Share understanding
Patterned or characteristic responses
Generally unwritten
Formed overtime
Difficult to change

Question 6

Family communication patterns

Answer 6

Consensual - high conversation; high conformity (maintain family hierarchy while also allowing expression)
Pluralistic - high conversation; low conformity (very supportive and active conversationists and don’t apply pressure to conform)
Laoisrez faire - low conversation; low conformity (don’t communicate often and when they do they aren’t active)
Protective - low conversation; high conformity (very big on obedience and doesn’t allow for opinions)

Question 7

Rapport communication

Answer 7

Intimate/connection

Question 8

Johari window

Answer 8

Open self - known to others; known to self
Blind self - not known to others; known to others
Unknown self - not known to self; known to others
Hidden self - not knowing to others; known to self

Question 9

Verbalized power

Answer 9

Withdrawal
Guilt induction
Positive concern
Negotiation
Deception
Black-mail
Physical/verbal abuse

Question 10

Managing conflict through communication

Answer 10

Aggressive- taking someone’s power
Manipulative - use ways to make someone feel sad or guilty to win the argument
Passive - submissive
Assertive - become your advocate, voice your feelings without taking power
Passive aggressive - indirectly expressing negative feelings

Question 11

Communication theory

Answer 11

4 horsemen of the apocalypse - criticism (attacking ones character), content (communicating disgust for the other), defensiveness (make people feel like they are the reason), and stone-walling (turn away from the conflict of the relationship)
Conflict
Conflict resolution- process of census
Conflict is inevitable in any family

Question 12

Other terms

Answer 12

Digital divide - gap in access to technology (according to SES and race)
Effects of internet
Social media has gained importance