Chapter 1 - Transition of the Role of Company Officer Flashcards
The new officer must not develop an attitude of __________.
Superiority
What type of role does the CO take as a supervisor?
parent
As a supervisor, the CO performs the following functions?
- provides leadership
- acts as a role model
- gives advice
- reps for members to admin
- negotiates conflicts
- applies counseling or coaching when necessary
What is one of the most important tasks of a CO?
To ensure the safety of the unit’s members at all times.
What responsibility cannot be delegated to another member of the unit?
the CO is responsible for the members and their actions and activites
Can officers question or publicly criticize policies or orders that they believe to be unfair?
no, this action can provide a neg. example for both subordinates and peers.
Which attitude will provide a newly promoted LT with the greatest success?
Using different leadership techniques with different people.
Internal expectations come from within the ________.
Individual
The majority of challenges a new CO will encounter are ___________ in nature.
Interpersonal
pg. 16
A new company officer must enforce the rules and regulations of the agency. Which approach is most likely to be successful?
Start tight, then go light
pg.22
Members of the fire department should regard their organizations as _________ oriented.
Service
The NFPA has established standards for _____ levels of fire officer
4
What type of form of supervision would be most appropriate when operating at the scene of a vehicle accident?
task-oriented
Expectations held by subordinates and superiors would be?
External
Expectations held with the personality of the new officer would be?
Internal
The difference between the two forms of supervision is that station life is ________________ and emergency scene is ______________.
relationship-oriented
task-oriented
An authoritarian approach in any type of organization can be __________ to the officer, the unit, and the organization.
disastrous
To overcome the excuse “we never did it that way before”, the officer must explain the following 3 things.
- why it is important to make the change
- how the change will benefit the crew.
- how the change will benefit the community.
What does it mean to commit to the responsibilities, duties, and requirements of the supervisory position?
Learn about, be interested in, and be dedicated tot he position.
What does it mean to show loyalty to the organization?
support the leadership team and political authority. DO NOT OPENLY CRITICIZE THE ORGANIZATION, MANAGEMENT, OR DECISIONS MADE BY IT.
What is meant by guard conversations?
Never say anything, both on or off duty, that would bring dishonor onto a person, a position, or the organization.
Consider information __________ unless told otherwise.
Confindential
Setting a positive example must be founded on a consistent adherence to a set of ______, _______, and ____________.
moral
ethical
social values
Praise in public: ______________
discipline in private
A new officer should rarely resort to using ______ as a reason for compliance.
Rank
A new officer should always remember that respect must be _________.
earned
Name 3 things that the fire officer can provide the following elements so that subordinates are effective as individuals and as a team.
- ethical leadership
- fair and just supervision
- educational and training opportunites
How is a fire officer responsible to the organization?
administer properly all policies and procedures; represent the department to the members of the unit and to the public.
How is a fire officer responsible to the public?
by provide effective and efficient professional service to the public.
How can a fire officer be responsible to the profession.
Be a role model
How can a fire officer be responsible to themselves?
live by a set of ethical standards and values that are based on the accepted moral values of the community.
JPR?
job performance requirements
a fire officer must administer the administration’s ______________
policies
procedures
and orders
Initial fire cause determination or investigation process requires the following actions be performed (4).
- Secure the incident scene
- preserve evidence
- interview witnesses and emergency personnel.
- notify a fire investigator when the situation warrants it.
Most important job when determining initial fire cause.
secure the incident scene
2nd most important job when determining initial fire cause.
preserve evidence
when do you notify a fire investigator for fire cause determination?
when the situation warrants
Can a company officer interview potential witnesses and emergency crews when trying to determine the fire cause?
yes
Level 11 fire officers must be able to perform the following when they are the 1st arriving unit
perform the initial size-up
establish IC
allocate resources to control the incident
Ensuring __________ of all personnel is an essential responsibility and duty for all fire officers.
The health and safety
What is the term that means the workforce should reflect the community it serves?
Diversity
______________ are employee behaviors that require an immediate corrective action by a supervisor.
Actionable items
The beginning of shift report is provided from each work location to the batt chief within ____________
first quarter hour of the shift
____________ is decisions and behavior demonstrated by a fire officer that are consistent with the department’s core values, mission statement,and value statements.
Ethical behavior
