Chapter 1 - Terms and Questions Mid Term Flashcards
Feedback
verbal and nonverbal responses
Channel
medium used to communicate the message
Interference
anything that obstructs accurate communication of a message
situation
setting in which communication takes place
stereotype
oversimplified or exaggerated
scapegoat
individual or group that innocently bears the blame of others
speaker
originator of a message sent to a listener
listener
receiver of speaker’s message
message
whatever is communicated verbally and nonverbally to the listener
Why are communication skills important?
There will always be times for communication in your career, and the better you are at it, the better your chances are for moving up in the company.
Name 5 personal benefits to a public speaking course.
learn how to speak to a public audience, learn skills to use in one - on - one communications, develop oral communication skills, work in an ideal environment to gain experience, make a contribution to someone’s life
What are the 7 elements of the speech communication process?
speaker, listener, message, channel, feedback , interference
Why is speaking not the same as communicating?
With communication, there has a to be an interaction between the speaker and the listener
If there is a contradiction between verbal and nonverbal, which will the listener look at?
Nonverbal
If communication fails, who is to blame, speaker or listener?
Can be on both
