Chapter 1 Study questions Flashcards
What was the underlying management theme from the Monsanto advertisement video?
We need to understand how relationships work for every unique area.
Understanding people and organizations is valuable for whom?
Everyone
The core element of management is understanding what?
Human interaction
According to the Weird Al music video, “Our proven methodology, with strong commitment to quality effectively enhances corporate______________.”
synergy
Definition of management
the pursuit of organizational goals
Top Managers
Set Objectives, scan environment, plan and make decisions
Middle Managers
Allocate Resoruces, oversee first-line managers, develop and implement activities
First-Line Managers
Coordinate activities, report to middle managers, supervise employees, involved in day-to-day operations
board of directors
oversee the activities of the firm and ensure that the organization is maximizing value to its stakeholders
Which level of manager is typically in charge of allocating resources and developing activities?
Middle managers
Whose job is it to oversee the activities of the firm and ensure that the organization is maximizing value to its stakeholders?
Board of directors
Which manager’s duties include planning and making decisions and setting objectives for the organization?
Top managers
Ford’s functions of management
Planning, Organizing, Leading, Controlling
Planning
Identifying goals, establishing objectives, and implementing action plans within the constraints of the organization. As a manager, you need to be aware, not only, of what ultimate goals you are working toward, but also how you want to try to achieve them. This is the starting point of the management process.
Organizing
Delegation of tasks to different individuals and work groups. Understanding which employees or groups have the skillsets to accomplish tasks in the most efficient and effective manner possible is imperative from a strategic standpoint.
Leading
Motivating and directing employees towards the achievement of organizational goals. The ability to get the most out of your employees can separate the successful managers from the failures.
Controlling
Measuring the performance of employees and work groups against established standards. Are employees living up to expectations from supervisors and consumers in regards to different measurables like quality? If your organization isn’t where you expect to be, we go back through our process and tweak as needed, beginning with the planning function.
conceptual skills
Conceptual skills are often the “bird’s eye view,” where managers need to think analytically, understand the how an organization best functions and fit the overall puzzle pieces together.
Technical skills
specific knowledge needed to perform a specialized skill.
Human skills
or interpersonal skills, basically describe working with people.
soft skills
the ability to motivate, inspire trust, communicate, network and manage human interaction at all levels.
In the above video, technological skills, sector-specific training, and other skills are listed as typical______________.
hard skills
The specific knowledge needed to perform a specialized skill is known as what?
Technical skills
Which level of management most often needs to utilize conceptual skills?
Top managers
interpersonal
this includes being a leader, a figurehead or a link between internal and external constituents. The interpersonal category is really about channeling information and ideas throughout the organization.
informational
managers monitor teams and people, communicate information and acting as a spokesperson. The informational category is mostly concerned with information processing.
decisional
which involves the use of provided information. Here, managers might be change makers, problem fixers, negotiators and resource allocators.
3 categories of management roles
interpersonal, informational, decisional
Which of Mintzberg’s managerial roles includes monitoring teams and people, communicating information and acting as a spokesperson?
Informational
Henry Mintzberg’s study of managers at several organizations found all of the following EXCEPT that______________.
managers are often unfulfilled by their jobs
Which of the following is NOT true of early American industry?
Efficiency was a primary concern for administrators
What are the four major functions of management?
Planning, organizing, leading, controlling
Despite the negative connotation associated with bureaucracies, Weber’s main point of associating them with organizations was that they require structure, order and process to be.
efficient
What is it called when workers are perceived to be purposefully working below their capacity?
Soldiering
How did the Gilbreths go about testing their theories on movement and motion studies?
They used their children
Which management theory was based on understanding each part of a task, selecting the right workers, providing adequate training, and scientifically planning the work to maximize output?
Scientific management
Theory X manager
mostly pessimistic and believes workers are unmotivated and resistant to change. To get workers to be more productive, a Theory X manager would tend to monitor workers, micromanage and create production cycles.
Theory Y manager
suggests that managers are more optimistic about their workers. The Theory Y manager believes workers are creative and can manage their work without someone watching them.
In Maslow’s hierarchy of needs, which of the following is the lowest level?
Physiological needs
Maslow’s hierarchy of needs is
Self actualization, Esteem, Love/Belonging, Safety, Physiological
Named after a failed study led by Elton Mayo, what theory has helped researchers to understand that employees are social beings who seek attention from their superiors?
Hawthorne Effect
According to the above video, in McGregor’s theory, which type of people need close supervision, strict controls and incentives to perform?
Theory X
Four steps in a systems loop
Input, Processing, Output, Feedback
What is the correct order for the four steps in a systems loop?
Inputs, processing, outputs, feedback
In the case of a restaurant, the raw meat used for making hamburgers would be a(n)______________in a system?
input
evidence-based management
seeks to find ‘best practices’ with data-driven evidence to support solutions.
quality control
minimizing errors in production
quality assurance
managing worker performance
Which of these is NOT one of the positive features of bureaucracy as advocated by Max Weber?
A laissez-faire (hands-off) management style
Michael Myers is a manager at Hack & Slash, Inc. He views his employees as both lazy and incompetent, and therefore has a tendency to micromanage. Using McGregor, would we classify Michael as Theory X or Theory Y?
Theory X
Which of the management theories we have discussed, essentially says that there is NO one best way to manage employees?
Contingency Theory
In your opinion, can you (or should you) distinguish between personal ethics and business ethics?
No
