Chapter 1 - Strategic Role of Human Resources Mangement Flashcards
1
Q
Human Resource Management (HRM)
A
the management of people in organizations to drive successful org. performance and achievement of org. strategic goals
2
Q
Human Capital
A
the knowledge, education, training, skills and expertise of an organizations workforce
3
Q
Human Resources Movement (Evolutionary Phases)
A
- Early 1990’s - personal admin, hiring, firing, payroll and benefits
- 1930-1950’s - union liaison, new laws, orientation, performance appraisal, employee relations
- 1960’s-1980’s - Human resources management, outsourcing, emphasis on contribution and proactive management of people
- 1990’s to present - every line manager must posses basic HR skills, HR helps to achieve strategic objectives
4
Q
Examples of Operational HRM Competencies
A
- skills
- admin task
- employee focus
- explaining benefits
- admin the salary plan
- Focus on law, policies and procedures
5
Q
Examples of Strategic HRM Competencies
A
- Concepts
- planning
- proactive
- organization focus
- building relationships with external resources
6
Q
How to measure the value of HR metrics
A
- Traditional Measures
- focus on activity and cost
- Ex. cost per hire - Todays Measures
- focus on productivity, quality, sales, market share, profits
- balanced scorecard
7
Q
External influences on HRM
A
- Economic conditions
- Globalization
- tech
government - labour market
Give examples ^
8
Q
Internal influence on HRM
A
- Organizational culture
- organizational climate
- management practices
Give examples ^
9
Q
Characteristics of Professionalism in HRM
A
- performance standards
- code of ethics
- professional association
- ongoing skill development
10
Q
What is a CHRP
A
Certified Human Resources Professional
