Chapter 1: Overview of info systems Flashcards

1
Q

Why do companies use computers and information systems?

A

Reduce cost
Competitive advantage in the marketplace

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2
Q

How does a computer and information system help organisations?

A

Assist employees to complete tasks more efficiently
Increases the productivity of employees

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3
Q

Computer literacy

A

Using computers to increase productivity

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4
Q

Information literacy

A

Understanding information to generate business intelligence

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5
Q

how is Transaction processing systems applied to structured tasks

A

Record keeping
Simple clerical operations
Inventory control

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6
Q

Best scenario’s to use Transaction processing systems

A

When operations are repetitive
Minimal human involvement
Automated systems are in place

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7
Q

Benefit of transaction processing systems

A

Reduces costs

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8
Q

4 Major Components of Information Systems

A
  1. Data
  2. Database
  3. Processing
  4. Information
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9
Q

sources of data

A
  1. Internal data and external data
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10
Q

internal data

A

info obtained from within the organization
e.g Sales records, personnel (staff) records

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11
Q

external data

A

info obtained from outside the organization
e.g customers , suppliers , gov , economic conditions

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12
Q

definition of a database

A

Collection of all relevant data organised in a series of files.

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13
Q

What is a database management system used for?

A

Create + organise + management of a database

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14
Q

Processing definition

A

preforming operations on the data and generating the most useful type of information

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15
Q

Information which can be generated
from processing

A
  1. Transaction processing reports
  2. Models for decision analysis
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16
Q

information

A
  1. Output of an information system.
  2. Consists of facts that have been processed/analysed and are useful to the MIS user.
17
Q

What determines the quality of information

A

1.Quality is determined by the usefulness of the information.
2. usefulness = success
3. information is useful if it helps to make correct decisions in a timely manner.

18
Q

Qualities of useful information

A

-Timely
-Integrated with other data and information
-Consistent and accurate
-Relevant

19
Q

Information which does not comply with quality standards leads to:

A

1.Wrong decisions
2.Misallocation of resources
3.Missed opportunities

20
Q

Why is an information system important?

A

Timely, relevant and accurate information is a critical tool to improve a company’s competitive position in the marketplace.

21
Q

4 M’s of resources

A

1.Manpower
2.Machinery
3.Materials
4.Money

22
Q

Types of information systems (4)

A
  1. Human resources information system
  2. Logistics information system
  3. Manufacturing information system
  4. Financial information system
  5. Marketing information system
23
Q

Type of information system: Human resources information system

A

Provides information to decision makers which helps employees to perform their tasks more effectively

24
Q

Type of information system: Logistics information system

A

Reduces the cost of transporting materials, while safe and reliable delivery is achieved.

25
Q

Type of information system: Manufacturing information system

A

Manage manufacturing resources so that companies can reduce the cost of manufacturing, increase product quality and make better decisions regarding inventory

26
Q

Type of information system: Financial information system

A

Provides timely information to executive financial managers

27
Q

Type of information system: Marketing information system

A

Improves marketing decisions

28
Q

Strategies for gaining a competitive advantage

A
  1. Differentiation strategy
  2. Overall cost leadership strategy
  3. Focus strategy
29
Q

Differentiation strategy

A

Differentiate the product in some way
Successful if target market is not price sensitive
E.g. Apple computer

30
Q

Overall cost leadership strategy

A

Winning market share by appealing to cost-sensitive buyers
E.g. Clicks club cards, PnP smart shopper cards

31
Q

Focus strategy

A

Focus on a specific market share
E.g. Mercedes Benz focuses on luxury vehicles

32
Q

Porters 5 forces

A
  1. Potential entrants to the market
  2. Power of buyers
  3. Power of suppliers
  4. Suppliers
  5. Existing competitors
  6. Complementary products