Chapter 1 Operations management

Question 1

What is operations (Abläufe) management?

Answer 1

Operations management is the activity of managing the resources which are devoted to the production and delivery of products and services.

Question 2

The three basic functions of enterprises?

Answer 2

• Product/ service development (Nutritional and aesthetic design of the sandwiches and snacks)
• Marketing (promotional activities, market research, etc.)
• Operations (Design, location and management of stores and in store processes and the network that supplies them.

Question 3

inputs? (input-transformation-output process)

Answer 3

Transformed resources:
•Materials
•Information
•Customers

Transformingresources:
•Facilities
•Staff

Question 4

outputs? (input-transformation-output process)

Answer 4

Outputs are products and/or services that add value for customers

Question 5

Operations can be analyzed at three levels?

Answer 5

The level of the supply network (Flow between operations)

The level of the operation (flow between processes (marketing -> finance -> etc))

The level of the process (Flow between resources (set design -> set consttruction)

Question 6

the four Vs?

Answer 6

Volume
Variety
Variation in demand
Visibility

Question 7

What does operations management do?

Answer 7

Design (Shaping processes, products and services)
Deliver (Planning and controlling ongoing operations)
Develop (Improving the operation’s capabilities)
Direct (Steering operations and processes)