Chapter 1: Managers & MGMT Vocab Flashcards
A person who supports and is responsible for the work of others
Manager
Team Leaders and supervisors in charge of people who perform non managerial duties
First-line managers
Oversee the work of large departments or divisions
Middle managers
Guide the performance of the organization as a whole or of one of its major parts
Top managers
Members of what are elected by stockholders to represent their ownership interests
Board of Directors
Oversight of top management by a board of directors or board of trustees
Governance
The requirement to show performance results to a supervisor
Accountability
Who successfully helps others achieve high performance and satisfaction in their work
Effective manager
The overall quality of human experiences in the workplace
Quality of work life
What view of organizations puts customers at the top and being served by non managerial workers, who are supported by team leaders and higher-level managers
The upside-down pyramid
Planning, organizing, leading and controlling the use of resources to accomplish performance goals is
The management process
Process of setting objectives and determining what should be done to accomplish them
Planning
Process of assigning tasks, allocating resources, and coordinating work activities
Organizing
The process of arousing enthusiasm and inspiring efforts to achieve goals
Leading
The process of measuring performance and taking action to ensure desired results
Controlling
Involves identifying clear action priorities
Agenda setting
Involves building and maintaining positive relationships with other people
Networking
The capacity to attract support and help from others to get things done
Social capital
