Chapter 1: Introduction to Human Factors

Question 1

according to ICAO, what is the purpose of human factors?

Answer 1

improve safety, efficiency, and well-being of workers

Question 2

what did qantas say in the video?

Answer 2

schedule is king and safety is god

Question 3

to ensure the safety in world aviation, we need…

Answer 3

right people in the right place at the right time doing the right thing

Question 4

a mismatch between user’s mental model and how a system works is more likely to occur with systems that are

Answer 4

complex automated

Question 5

which disciplines can human factors come from?

Answer 5

• cognitive science
• industrial engineering
• organisational psychology

Question 6

what is lost in translation in the flight safety foundation?

Answer 6

maintenance program

Question 7

According to Gramopadhye and Drury (2000), it is difficult to eliminate errors completely, hence emphasis must be placed on developing _____ to make inspection and maintenance procedures more ____ and more ____

Answer 7

interventions,reliable, error tolerant

Question 8

Gramopadhye and Drury (2000) highlighted that ___ maintenance can be twice as higher as ___ maintenance in older fleets due to age-related problems. As a result, this makes maintenance ____ and _____ difficult.

Answer 8

non-routine, routine, coordination, communication

Question 9

which is better at these situations between human and machine?
detect wide range of signals
see complex cases
find most optimum strategy
make logical choices
multitask

Answer 9

wide range of signals: human
see complex cases: human
most optimum strategy: machine
logical choices: human
multitask: machine

Question 10

Murphy’s Law is based on the principle of defensive design to reduce the occurrence and consequences that “anything can go wrong, will go wrong”. Hence it is important for us to ___ the mistakes and ___ for contingencies so that we can ___ the negative consequences.

Answer 10

anticipate, plan, reduce

Question 11

To choose the proper anthropometric measurements to use, we must know the?

Answer 11

• physical characteristics of user population
• specific application of the design problem

Question 12

internal PSF towards learning are?

Answer 12

expectations and attitudes

lack of knowledge and practice

Question 13

Murphy’s Law is based on the principle of defensive design to reduce the occurrence
and consequences that “anything can go wrong, will go wrong”. It is usually
perpetrated by?

Answer 13

workers who are experienced and knowledgable/familiar with working environment

Question 14

The user or human-centered design process includes:

Answer 14

understanding organisational needs and defining context of use

Question 15

Human Factors include attributes such as?

Answer 15

• human physiology
• psychology
• environmental conditions
• anthropometrics