Chapter 1: Basic Principles of Management Flashcards
in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively.
Management
it is the coordination and administration of task to achieve a certain goal specifically organizational goals.
Management
comprises planning, organizing, staffing, leading or directing, and controlling an organization or effort for the purpose of accomplishing a goal.
Management
Why management is necessary?
Because its POSDCoN
Basic Management Functions
-Planning
-Organizing
-Staffing
-Directing
-Controlling
-Co-ordination
Why management is necesssary?
to ensure that tasks are performed with communication, cooperation, synchronization and understanding between teams.
is a social process involving responsibility for economical and effective planning & regulation of operation of an enterprise in the fulfillment of given purposes.
Management
involves the establishment of business goals and objectives, and determining the ways in which they will be achieved.
Planning
Planning involves…
establishing your vision, mission, strategies, goals, objectives, and action plans
what the organization wants as a whole and general
Vision
general statement of how to achieve your vision
Mission
series of ways of using the mission to achieve the vision.
Strategies
are your statements of what needs to be accomplish to implement your strategies.
Goals
are specific actions and timelines for achieving your goal
Objectives
specific actions that need to be taken for reaching the milestones within the timeline of your objectives
Action Plans
the managerial function of acquiring, deploying, and retaining a workforce
of sufficient quantity and quality to create positive impact on the organization’s effectiveness.
Staffing
Staffing includes…
Recruiting, Selecting, Hiring, Training, and Retraining.
a process where potential applicants are searched for and then encourage to apply for an actual or anticipated vacancy
Recruiting
a process of hiring employees among the short-listed candidates and provided them a job in the organization
Selecting
a process of reviewing applications that comes after recruitment and selection
Hiring
involves improving the effectives of employees in the organization and the individuals and teams within them.
Training and Development
teaching new skills to employees so as able to do a different job
Re-training
art of learning, unlearning and re-learning
Re-training
It includes developing productive relationship amongst physical, financial and human resources for achievement of organizational goals
Organizing
Organizing includes…
division of labor, delegation of authority, departmentalization, span of control, and coordination.
assigning different parts of a management task to different people in order to improve efficiency.
Division of Labor
process of transferring responsibility from one person to another.
Delegation of Authority
process of grouping activities into departments; into finance dept., marketing dept., procurement dept., HR dept., etc.
Departmentalization
area or activity and number of function, people or things for which an individual or organization is responsible.
Span of Control
This managerial function deals with influencing, guiding, supervising, motivating subordinates for the achievement of organizational goals.
Directing
Directing includes…
supervision, motivation, leadership, and communication.
process of directing and guiding working force with the view to see that they’re working according to plan
Supervision
overseeing the subordinates of work with authority and time or aim to guide the employees if they’re doing right or wrong.
Supervision
energizing, directing, or sustaining employees effort so that they will work harder
Motivation
capacity of company’s management to set and achieve challenging goals, take fast and achieving action when needed, outperform the competition and inspire others to perform at the highest ability they can
Leadership
art of motivating a group of people to act towards achieving a common goals / vision/ mission based on the planning phase.
Leadership
process of creating and sharing idea or information like news, facts, and feelings among group of people within the organization or team to reach a common understanding.
Communication
It implies measurement of accomplishment against the standards and correction of deviation, if any, to ensure achievement of organizational goals.
Controlling
Controlling includes…
establishing standards based upon objectives; measuring and reporting
performance; comparing the two; and taking corrective/preventive action.
correcting actions that are not within the established course or accepted standard in the organization
Correction of Deviation
if the result of the employee’s activities are not within the established course, then you need to correct this action
Correction of Deviation
in the form of sales volume, number of units sold within a month or year, increase in profitability, increase in the shareholders value, number of customers served, etc.
Measurement of Accomplishment
criteria that enables managers or supervisors to evaluate future, current, or past actions.
Standards
action taken to eliminate the causes of non-conformities or other undesirable situations, so as to prevent recurrence.
Corrective Action
action taken to prevent the occurrence of such non-conformities, generally as a result of a risk analysis.
Preventive Action
is an integral element or ingredient of all the managerial functions.
Co-ordination
Planning facilitates co-ordination by
integrating the various plans through mutual discussion, exchange of ideas
Co-ordination through Planning
Manager groups and assigns various
activities to subordinates
Co-ordination through Organizing
A manager should bear in mind that the right no. of personnel in various positions with right type of education and skills are taken
Co-ordination through Staffing
The purpose of giving orders, instructions & guidance to the subordinates is served only when there is a harmony between superiors & subordinates.
Co-ordination through Directing
The coordinating standards and preventive actions in the organization should be set as a whole and the same for proper coordination
Co-ordination through Controlling
Basic Roles of a Manager (Henry Mitzberg, 1973)
-Interpersonal Role
-Informational Role
-Decisional Role
Interpersonal Roles includes…
-Figurehead Role
-Leader Role
-Liaison Role
Informational Roles includes…
-Monitor Role
-Disseminator Role
-Spokesperson Role
Decisional Roles includes…
-Entrepreneur Role
-Disturbance Handler Role
-Resource Allocator Role
-Negotiator Role
roles managers assume to coordinate and interact with employees and provide direction to the organization.
Interpersonal Role
This role involves handling, sharing, and analyzing information.
Informational Role
This role requires decision making.
Decisional Role
includes symbolic duties which are legal or social in nature.
Figurehead Role
includes all aspects of being a leader; building a team, coaching the members, motivating them, and developing strong relationships.
Leader Role
includes developing and maintaining a network outside the office for information and assistance.
Liaison Role
seeking information regarding the issues that are affecting the organization both internal and external
Monitor Role
disseminates information to the right people within the organization; the same needs to be disseminated or transmitted within the organization
Disseminator Role
representing the organization in providing information about the organization to outsiders or stakeholders and to the general public
Spokesperson Role
involves all aspects associated with acting as an initiator within the organization such as encourager of innovation or change and deciding what projects to enter or what programs to initiate
Entrepreneur Role
need to take corrective or prevents actions when the organization faces unexpected difficulties which are important in the future
Disturbance Handler Role
need to be responsible of the optimum allocation of resources
Resource Allocator Role
includes representing the organization in the negotiation which affected the managers’ scope of responsibility
Negotiator Role
include satisfying varying entities, dealing with emergencies, purchasing, recruitment, accounting, training, planning, negotiating, sales, and dealing with regulatory officials
Management Activities
Basic Management Actions
POSDCON
Characteristics of a Good Manager
-Importance of Self Knowledge
-Essential Professional Skills for Managers
-Management Style and Leadership
-Self-Development Methods
Essential Professional Skills includes…
-Intellectual Skills
-Technical Skills
-Ethical Skills
-Interactive Skills
-Emotional Skills
Logical thinking and problem solving
Intellectual skills
Specialized knowledge required for work
Technical skills
Specialized knowledge required for work
Technical skills
Discriminate right from wrong
Ethical skills
Communicate intelligently and create an atmosphere that facilitates communication
Interactive skills
Ability to identify and handle one’s feelings
Emotional skills
based on organization, situation, personal values, personality, and chance
Management Style and Leadership
based on observation, reflection, guided readings, visits / attachments, seeking feedback, seeking challenges, presentations, chairing meetings, and prepared packages.
Self-Development Methods
Change concepts:
a. Survival and growth are dependent upon adaptation to changing environment.
b. Environment is influenced and shaped by the decisions and actions of the organization.
c. Learning from experience is essential for adaptation and change.
d. Individuals and organizations change in both common and unique directions.
affects structures, chains of command, responsibility limits, incentive systems, and company culture and values
Managing Change
