Chapter 1 and 2

Question 1

communication apprehension

Answer 1

refers to the anxiety or fear experienced by communicators

Question 2

speech anxiety

Answer 2

the communication apprehension specific to speech making

Question 3

techne

Answer 3

a habit of mind and body that is cultivated to make something a craft (craftsmanship)

Question 4

visualization

Answer 4

refers to imagining the outcome of a possible course of action or behavior

Question 5

4 steps of speech planning/delivery

Answer 5

research, organize, practice, deliver

Question 6

listening

Answer 6

the process of actively making meaning of messages

Question 7

noise

Answer 7

refers to anything that distorts or distracts from a message in the context of communication

Question 8

internal noise

Answer 8

any thoughts, feelings, or body disturbances that distract you from attending to a message

Question 9

external noise

Answer 9

anything in a communication environment that one can sense or feel that can distract, or distracts from a message

Question 10

communication

Answer 10

refers to the coordination of behavior using symbols

Question 11

misunderstanding

Answer 11

refers to the inability of one or more communicators to apprehend meanings, feelings, or identities, and to coordinate their behaviors

Question 12

selective perception

Answer 12

the ways in which people attend to the things they like, ignoring things they don’t

Question 13

selective exposure

Answer 13

a psychological theory suggesting that people prefer information that support their views and avoid information that does not

Question 14

selective listening

Answer 14

the ways in which a person attends to some auditory information (speech or sound), ignoring other information

Question 15

active listening

Answer 15

a technique of observing and responding to a speaker’s verbal and nonverbal messages with a goal of mutual understanding

Question 16

feedback

Answer 16

refers to verbal or nonverbal responses to a speaker that indicates an understanding/misunderstanding

Question 17

response-ability

Answer 17

is the ability to respond to others, which is the foundation of listening and speaking

Question 18

ethics

Answer 18

the discernment of right and wrong or good and evil (moral philosophy)

Question 19

direct quotation

Answer 19

word-for-word references to what someone else said

Question 20

paraphrase

Answer 20

to summarize the ideas or remarks of others without directly quoting them

Question 21

plagiarism

Answer 21

the representation of someone else’s words or ideas as your own; intellectual theft