Chapter 1 Flashcards
Accountability
The requirement to show performance results to a supervisor.
Example: managers help people, they work individually and in groups. While they do this they are being held accountable for the results achieved. You are to answer to someone of higher authority for performance results for your work responsibility
Administrator
Manager in a public or non-profit organization
Agenda Setting
Develops action priorities for accomplishing goals and plans.
Example: a set of action priorities that include goals and plans for short and long term.in the beginning they are incomplete and loosely connected, later they become more specific as the manager uses information gathered from different sources. The agendas are kept in mind and are played out when there is an opportunity to do so.
Conceptual Skill
Ability to think analytically to diagnose and solve complex problems.
Example: the ability to break problems into smaller parts, see the relations in these parts, and recognize the implications of any one problem for others. Used for effective decision making and problem-solving (also known as critical thinking in the classroom).
Discrimination
Actively denies members of society the full benefits of organizational membership. It occurs when someone is denied a job or job assignment for reasons, not job relevant.
Emotional Intelligence (EI)
Ability to understand our emotions so we can manage ourselves and our relationships effectively.
Example: a manager with good human skills will be able to have a high degree of self-awareness and to understand/empathize the feelings of others. This relates to how well or poorly you recognize, understand, and manage feelings while interacting and dealing with others as well as yourself.
Ethics
Set moral standards of what is “good” and “right” in one’s behaviour
Functional Manager
Are responsible for one area such as finance, marketing, production, personnel, accounting or sales.
General Manager
Are responsible for complex, multifunctional units.
Glass Ceiling Effect
An invisible barrier limiting the career advancement of women and minorities.
Globalization
Worldwide interdependence of resource flows, product markets, and business competition.
Human Skill
(Interpersonal skill) is the ability to work well in cooperation with other people.
Intellectual Capital
The collective brainpower or shared knowledge of a workforce.
Knowledge Worker
Someone whose mind is a critical asset to employers.
Example: they should be treated as volunteers. They are interested in personal achievement and personal responsibility.
Learning
Change in behaviour that results from experience both inside and outside the classroom.
Example: employees must have a real commitment to learning, and they must work to developing skills to help them in the workforce.
Lifelong Learning
Continuous learning from daily experiences
Example: helps to learn new skills and further develops a work community through continuous learning.
Line Manager
Directly contribute to producing the organization’s goods or services.
Example: president, retail manager, and department supervisors of a retail store all have line responsibilities that are directly related to the sale operations of the store.
Management
Process of planning, organizing, leading and controlling the use of resources to accomplish performance goals.
Manager
Person who supports, activates, and is responsible for the work of others.
Managerial Competency
Skill-based capability for high performance in a management job.
Example: checklist for competency - communication: share ideas and findings
Middle Manager
Oversee the work of large departments or division.
Networking
Process of creating positive relationships with people who can have advance agendas.
Open System
Interacts with its environment and transforms resource inputs into outputs.
Organization
Collection of people working together to achieve a common purpose.
Performance Effectiveness
An output measure of task or goal accomplishment.
Performance Efficiency
An input measure of resource cost associated with goal accomplishment.
Portfolio Worker
Has up-to-date skills that allow for job and career mobility.
Prejudice
Display of negative, irrational attitudes toward members of diverse populations.
Productivity
Quantity and quality of work performance, with resource utilization considered.
Quality of Work Life (QWL)
Overall quality of human experiences in the workplace.
Skill
Ability to translate knowledge into action that results in desired performance.
Social Capital
Capacity to attract the support and help of others in order to get things done.
Staff Manager
Use of special technical expertise to advise and support line workers.
Team Leader
Report to middle managers and supervise non-managerial workers.
Technical Skill
Ability to use expertise to perform a task with proficiency.
Top Manager
Guide the performance of the organization as a while or of one of its major parts.
Upside Down Pyramid
Operating workers are at the top, serving customers, while managers are at the bottom supporting them.
Workforce Diversity
Describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness.
The types of Managers
General Manager Administrator Line Manager Staff Manager Functional Manager
General Manager
Responsible for complex, multi-function units, e.g. GM of an entertainment complex
Administrator
Manager in a public or non-profit organization, e.g. Principal of St. Anne’s Catholic SS
Line Manager
Directly contributes to the production of basic goods/services, e.g. president, retail manager, and department supervisors all have line responsibilities, e.g. Ms. Skillen for Business Studies
Staff Manager
Uses special technical expertise to advise and support line workers, e.g. Head Caretaker
Functional Manager
Responsible for one area of activity, such as finance, marketing, production, personnel, accounting or sales, e.g. Mrs. Bechard, Office Manager
Two advantages and two disadvantages of globalization
Advantages:
- Stay interconnected with others
- Improvements in technology
Disadvantages:
- Communication challenges-different time zones
- Potential of theft-work getting stolen, intellectual property being copied
Explain how the focus of the upside-down pyramid differs from the traditional managerial corporate pyramid.
- CEO at the top compared to the customers
- New triangle: Customers and clients at top, most precious people in business, Operating workers (treat the employees well), team leaders and managers, top managers (CEO, CFO’s → support employees who will support the customers)
Ways productivity can be improved
- Hire more people
- Rewarding staff
- Longer shifts
- Cutting costs
- Having meetings with the employees → suggestion box
- Team moral days
- Setting goals (daily, weekly, monthly)
- Firing unproductive staff
- Moving management to the line to help
Robert Karz personal competencies
- Communication
- Teamwork
- Self-Management
- Leadership
- Critical Thinking
- Professionalism
