Chapter 1 Flashcards
Accountability
The requirement to show performance results to a supervisor.
Example: managers help people, they work individually and in groups. While they do this they are being held accountable for the results achieved. You are to answer to someone of higher authority for performance results for your work responsibility
Administrator
Manager in a public or non-profit organization
Agenda Setting
Develops action priorities for accomplishing goals and plans.
Example: a set of action priorities that include goals and plans for short and long term.in the beginning they are incomplete and loosely connected, later they become more specific as the manager uses information gathered from different sources. The agendas are kept in mind and are played out when there is an opportunity to do so.
Conceptual Skill
Ability to think analytically to diagnose and solve complex problems.
Example: the ability to break problems into smaller parts, see the relations in these parts, and recognize the implications of any one problem for others. Used for effective decision making and problem-solving (also known as critical thinking in the classroom).
Discrimination
Actively denies members of society the full benefits of organizational membership. It occurs when someone is denied a job or job assignment for reasons, not job relevant.
Emotional Intelligence (EI)
Ability to understand our emotions so we can manage ourselves and our relationships effectively.
Example: a manager with good human skills will be able to have a high degree of self-awareness and to understand/empathize the feelings of others. This relates to how well or poorly you recognize, understand, and manage feelings while interacting and dealing with others as well as yourself.
Ethics
Set moral standards of what is “good” and “right” in one’s behaviour
Functional Manager
Are responsible for one area such as finance, marketing, production, personnel, accounting or sales.
General Manager
Are responsible for complex, multifunctional units.
Glass Ceiling Effect
An invisible barrier limiting the career advancement of women and minorities.
Globalization
Worldwide interdependence of resource flows, product markets, and business competition.
Human Skill
(Interpersonal skill) is the ability to work well in cooperation with other people.
Intellectual Capital
The collective brainpower or shared knowledge of a workforce.
Knowledge Worker
Someone whose mind is a critical asset to employers.
Example: they should be treated as volunteers. They are interested in personal achievement and personal responsibility.
Learning
Change in behaviour that results from experience both inside and outside the classroom.
Example: employees must have a real commitment to learning, and they must work to developing skills to help them in the workforce.
Lifelong Learning
Continuous learning from daily experiences
Example: helps to learn new skills and further develops a work community through continuous learning.
Line Manager
Directly contribute to producing the organization’s goods or services.
Example: president, retail manager, and department supervisors of a retail store all have line responsibilities that are directly related to the sale operations of the store.
Management
Process of planning, organizing, leading and controlling the use of resources to accomplish performance goals.
Manager
Person who supports, activates, and is responsible for the work of others.
