Chapter 1 Flashcards
The collection of people, technology and systems within an organization that has primary responsibility for providing the organization’s products or services
Operations (function)
A network of manufacturers and service providers that work together to create products or services needed by end users. These manufacturers and service providers are linked together through physical flows, information flows and monetary flows
Supply chain
The active management of supply chain activities and relationships in order to maximize customer value and achieve a sustainable competitive advantage
Supply chain management
6 parts of supply chain in the SCOR model
Plan Source Make Deliver Enable Return
Every organization must make a product or service that
Someone values
Most organizations function as part of
Larger supply chains
Organizations must carefully manage their operations and supply chains in order to
Prosper, and indeed, survive
The planning, scheduling and control of the activities that transform inputs into finished goods and services
Operations management
Three things under inputs
Materials
Intangible needs
Information
Two things under transformation process
Manufacturing operations
Service operations
3 things under outputs
Tangible goods
Fulfilled needs
Satisfied customers
Three parts of viewing operations as a transformation process
Inputs
Transformation process
Outputs
A term used to describe activities or firms that are positioned earlier in the supply chain relative to some other activity or firm of interest
Upstream
A term used to describe activities or firms that are positioned later in the supply chain relative to some other activity or firm of interest
Downstream
A supplier that provides products or services directly to a firm (who we buy from directly)
First-tier supplier
A supplier that provides products or services to a firm’s first tier supplier
Second tier supplier
A framework developed by the supply chain council that seeks to provide standard descriptions of the processes, relationships and metrics that define supply chain management
Supply chain operations reference (SCOR) model
Activities which seek to balance demand requirements against resources and communicate these plans to the various participants
Planning activities
Activities which include identifying, developing and contracting with suppliers and scheduling the delivery of incoming goods and services
Sourcing activities
Activities which cover the actual production of a good or service
Make or production activities
Activities which include everything from entering customer orders and determining delivery dates to storing and moving goods to their final destination
Delivery activities
Activities which include the activities necessary to return and process defective or excess products or materials
Return activities
The ability to recalculate plans in the face of market, demand, and supply volatility and deliver the same or comparable cost, quality, and customer service
Agility
The use of computer and telecommunications technologies to conduct business via electronic transfer of data and documents
Electronic commerce
