Chapter 1 Flashcards
How HR creates value?
By engaging in activities that produce behaviors that company needs to achieve its STRATEGIC goals
What are the characteristics of HRM?
Time and planning perspective:
Long-term, proactive, strategic, integrated.
Psychological contract: Commitment
Control systems: Self-control
Employee relations perspective: Unitarist, individual, high trust
Preferred structures or systems: Organic, devolved, flexible roles.
What are the primary activities of HR value chain?
Recruiting
Selecting
Training
Rewarding
Leading
Managing
Performance
Motivating
Releasing
What are the supporting activities in HR value chain?
HR Planning
HR Marketing
HR Controlling
HR Information Management
What is Absence rate?
[(# of days absent in month)/(Average # of employees during month × # of workdays)]*100
What is Cost per hire?
(Advertising + agency fees + employee referrals + travel cost of applicants and staff + relocation costs + recruiter pay and benefits)/Number of hires
What is HR expense factor?
(HR expense)/Total operating expense
What is Time to fill?
(Total days elapsed to fill job requisitions)/Number hired
What is Turnover rate?
[(Number of separations during month)/Average number of employees during month]*100
What is a HR specialist?
Design processes and systems and support operating managers on their HRM tasks
Who Is an HR Manager?
Within the scope of their duties, every operating
manager is also an HR manager .
(designing jobs; teams, staffing, developing employees, improving their performance, rewarding success)
What Operating Managers do?
Advise HR of job openings
Decide whether to do own final interviewing
Receive interview training from HR unit
What HR Specialists do?
Develop legal, effective interviewing techniques
Train managers in conducting interviews
Conduct interviews and testing
What are Future HR Challenges?
Managing talent.
Mastering HR process.
Managing demographics.
Managing work-life balance.
What are the Division of HR Responsibilities in Training?
HR unit:
Prepares skill-training materials.
Coordinates training efforts.
Conducts/Arranges for the off-the-job training.
Managers:
Provide technical information.
Monitor training needs.
Conduct and monitor continuing on-the-job training.
What are the Division of HR Responsibilities in Planning?
HR Unit:
Participates in strategic planning process for the entire organization.
Identifies HR Strategies.
Design data systems for HR planning.
Managers:
Identify supply-and-demand needs for each division and department.
Monitor HR plan to identify changes needed.
Review HR planning information with HR specialist.
