CHAPTER 1 Flashcards

1
Q

crew resource mgmt training

A

CRM - team training that teaches team members to use all available resources - people, info, equipment (pilots)

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2
Q

performance mgmt

A

establishing performance goals and designing interventions and programs to motivate and develop employees to improve their performance

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3
Q

SMART goals

A

specific, measurable, attainable, relevant, have a time frame

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4
Q

training

A

formal & planned efforts to help employees acquire knowledge & skills & abilities to improve performance in their current job
-short term focus

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5
Q

development

A

formal & planned efforts to help employees acquire KSAOs to perform future job responsibilities

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6
Q

HRD

A

human resource development
-systematic & planned activities that are designed by an organization to provide employees with opportunities to learn necessary skills to meet current and future job demands

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7
Q

benefits of T&D

SEE

A
  • strategy (to survive and prosper)
  • effectiveness
  • employee recruitment & retention
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8
Q

benefits to employees

A
  • intrinsic -knowledge & attitudes

- extrinsic -salary

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9
Q

benefits to society

A

-educated & employed population
-health and safety
economy and standard of living

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10
Q

skills mismatch

A

insufficient number of workers with the skills needed are available to satisfy # of jobs available

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11
Q

Quebec training

A

Act to foster the development of manpower training -1995

-companies with payrolls of 1 million or more, must invest at least 1% into gov’t sanctioned training

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12
Q

training bond

A

contract between employer and employee that states that the employer will pay for the employee’s training as long as the employee remains with the organization for a minimum period of time

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13
Q

environmental context of T&D

A

GLOT

  • global competition
  • technology
  • labour market
  • organizational change
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14
Q

organizational context of T&D

A

SSC

  • strategy
  • structure
  • culture
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15
Q

strategic HRM

A

SHRM

alignment of HR practices with an org’s business strategy

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16
Q

strategic T&D

A

ST&D

-alignment of org’s training needs and programs with an org’s strategy and objectives

17
Q

strategic model of T&D

A

business strategy –> HRM strategy –> learning & training strategy –> T&D programs

18
Q

HPWS

A

high performance work system

  • interrelated system of HR practices and policies that usually includes rigorous recruitment and selection procedure, etc.
  • increases KSAOs
19
Q

ISD

A

instructional systems design model -3STEPS

  • rational & scientific model of the T&D process that consists of a needs analysis (organizational analysis, task analysis, person analysis), training design and delivery & training evaluation
  • used to be ADDIE
  • begins when someone identifies a performance gap