Chapter 1 Flashcards
hard rock cafe
all of the above
operations at hard rock
preparing employee schedules
OP is applicable
to all firms whether manufacturing or service
primary functions of all organizations
marketing production/operations finance
reasons t ostudy OM including
all of the above
FIVE ELEMENTS IN THE MANAGEMENT PROCESS
POSLC - Plan, organize, staff, lead, and control
Operations managers is NOT likely to be involved in
the identification of customers wants and needs
10 strategic OM decisions include
all of the above
service sector makes up of all jobs in the US
86%
similar between goods and services
both have quality standards
gibson valves
25%
dulac box plant
25 boxes/hr
total of all outputs produced
multifactor productivity
NOT among the thical and social challenges facing operations managers
increasing executive pay
business stakeholders, ethical and social dilemmas
all of the above
