Chapter 1 Flashcards
(001) Which level of career field manager (CFM) has the authority to waive Career Field Education and Training Plan (CFETP) requirements?
D. Air Force Career Field Manager
(001) Which functional manager assigns collateral responsibility for training, classification, utilization and career development of enlisted Administration personnel?
B. Base Level Functional Manager
(002) Which customer service technique focuses on being postured for scheduled tasks that occur frequently?
D. Anticipate the need of the customer and exceed their expectations.
(003) What should you ask for that will show that you are being attentive to your customer’s needs?
C. Clarification
(004) The easiest way to determine the type of file you are storing is by the file a. extension. b. prefix. c. name. d. size.
A. Extension
(005) What program is not an application of the standard enterprise solution software used in the Air Force today? a. Adobe Acrobat. b. Excel. c. Word. d. Outlook.
A. Adobe Acrobat
(005) Which Microsoft Word function makes it easier for a user to locate and replace words or phrases in a document? a. Track Changes. b. Merging Documents. c. Search Document. d. Proof Documents.
C. Search Document
(005) The four viewing options given for displaying document changes when using the Microsoft Word track changes feature are a. Final and show mark-up, Final, Original and show mark up, Original. b. Final and show mark-up, Final, Original and show mark up, and Signatures. c. Final and show mark-up, Authenticators, Original and show mark up, and Original. d. Final and show mark-up, Final, Original and show mark up, and Original Signature.
A. Final and show mark-up, final, original and show mark-up, original
(005) Electronic signatures are effective and easy but should not be used with a a. Word document. b. military decoration. c. merged document. d. memorandum for record.
B. Military Decoration
(005) What are the decision quality characteristics of information that are used in databases? a. Accuracy, relevance, timeliness, usability, completeness, brevity, and security. b. Accuracy, relevance, timeliness, comparable, highly detailed, brevity, and security. c. Accuracy, highly detailed, timeliness, usability, completeness, brevity, and security. d. Accuracy, comparable, timeliness, usability, completeness, brevity, and encrypted.
A. Accuracy, relevance, timeliness, usability, completeness, brevity, and security
(005) Why would you create a tailored database report for your customers? a. To allow access to the database. b. To maintain data’s integrity. c. To allow data searches. d. To record data structure vulnerabilities.
b. To maintain data’s integrity.
(005) While creating a Microsoft Excel spreadsheet, you cannot add what type(s) of content? a. Pivot tables. b. Formula utilization. c. Sorting and filtering data. d. Video clips.
d. Video clips.
(005) In Microsoft Excel, which tab is used when performing mathematical calculation? a. Formulas. b. Pivot Table. c. Data Forms. d. Data Consolidate.
a. Formulas
(005) When merging documents in Adobe Acrobat Pro, you can merge which types of files into a single document? a. Portable document format (PDF) with PDF. b. Microsoft Word documents with PDF. c. Microsoft PowerPoint documents with PDF. d. Microsoft Excel documents with PDF.
a. Portable document format (PDF) with PDF.
(006) Which is an effective method of managing a high volume of e-mail messages in your inbox? a. Creating subfolders. b. Auto deleting messages by date. c. Storing your messages in other outlook profiles. d. Saving all inbox e-mails in .msg format for future reference or use.
a. Creating subfolders