Chapter 1&2, attachment 1&2 Test one Flashcards
The purpose of the Inflight Operations Manual (IOM) is to provide?
A. Policies and procedures for flight attendants (FAs) to perform their duties and responsibilities with a high degree for safety.
B. To ensure flight attendant safety (FA) while performing duties in the cabin.
C. Procedures flight attendants (FAs) must adhere to
A. Policies and procedures for flight attendants (FAs) to perform their duties and responsibilities with a high degree for safety.
The Transportation Security Administration (TSA) requires that any page containing sensitive security information (SSI) must include?
A. Nothing
B. A warning written in bold letters to inform that it contains sensitive information.
C. The SSI designation and the need-to-know warning language.
C. The SSI designation and the need-to-know warning language.
The policies and procedures contained in this manual must be followed. When company policy and/or procedure are more restrictive than regulatory guidance, Company policy and/or procedure ________ .
prevails
Compliance with all Operations Specifications issued to SkyWest Airlines is?
Mandatory
What are the 3 objectives of the IOM?
1) Ensure a safe operating environment
2) Provide standardized policies and procedures for in-flight operations.
3) Ensure FAs understand and adhere to the policies and procedures
Line checks must be conducted by ____ ____ ____ to ensure compliance with the policies and procedures detailed in this manual
Inflight Lead Instructors
Flight attendants report to?
CFA (Chief flight attendants)
Skywest requires how many flight attendants for EMB 120?
One
How many flight attendants for CRJ 200
One
How many flight attendants for CRJ 700/900
Two
How many flight attendants for ERJ 175?
Two
Report for duty (first flight of trip) for EMB 120
45 minutes prior to scheduled departure time
Report for duty (first flight of trip) for CRJ/ERJ
45 minutes prior to scheduled departure time
Duty time Following a domestic RON [including continuous duty flights (stand ups)] for EMB 120
30 Minutes prior to scheduled departure time
Duty time Following a domestic RON [including continuous duty flights (stand ups)] for CRJ/ERJ
45 Minutes prior to scheduled departure time
Report time for International Flights (including continuous duty flights) for EMB 120
60 Minutes prior to scheduled departure time
Report time for International Flights (including continuous duty flights) for CRJ/ERJ
60 Minutes prior to scheduled departure time
Directly responsible for and is the final authority as to the safe operation of the aircraft
The PIC (Pilot in command)
What is the chain of command?
1) PIC
2) First officer (FO)
3) FWD FA (Forward flight attendant)
4) AFT FA (Rearward flight attendant)
which FA is the primary contact for communication with the flight deck?
FWD FA
What are the 7 required flight attendant items?
- Working flashlight
- IOM
- Valid Company ID
- Watch (working & displaying hours, minutes, & seconds)
- Service fund
6) Valid U.S. passport or valid foreign country passport with a green card - FAA flight attendant certificate
True or false: The FA(s) must remain onboard (having both feet inside the cabin) at all times when passengers are onboard the aircraft to provide assistance for evacuation in the event of an emergency
True
The FA may release from their jumpseat one out of sterile flight deck but no sooner than?
5 minutes after takeoff
True or false
Irregular Operations Reports (IORs) are used by FAs to communicate abnormal operations and may prompt review of policy or procedure
True
Flight attendants are responsible for 10 things which are
1) Reporting for duty on-time and with all required items
2) Complying with established appearance and uniform guidelines
3) Attending & satisfactorily completing required training
4) Following established policies & procedures
5) Ensuring passenger compliance with policies, procedures, & regulations
6) Providing passengers with a high level of professionalism, safety, & service
7) Incorporating crew resource management (CRM) & threat and error management (TEM) concepts
8) Receiving, reading, & inserting IOM revisions & TRs into the IOM
9) Verifying IOM revisions and/or TRs have been received, read, & inserted into the IOM prior to the effective date
10) Maintaining the IOM with current revisions and/or TRs
True or false: An FA’s duties consist of performing or assisting in the areas of safety and service to passengers in flight & on the ground
True
Skywest flight times range from?
19 minutes to 4 hours and 13 minutes
Are flight attendants (FAs) allowed to highlight in their manual (IOM)?
Yes
Are post it and sticky notes acceptable in your IOM?
No
Flight attendants must thoroughly read, understand, and insert revisions and TRs into their IOM in the appropriate section no sooner than __ days prior to the effective date listed on the Record of Revision (ROR) or Temporary Revision Record (TRR) or prior to an FA reporting for duty following the effective date.
Seven
Can an IOM be stored in an unzipped crewmember bag when stored in an area readily accessible and easy to reach
Yes
Each flight attendant is responsible for keeping their manual up-to-date & current by?
1) Inserting revisions and TRs as specified in Revisions and Temporary Revisions (TRs)
2) Familiarizing themselves with the changes and/or additions to the IOM introduced in the revision to TR
Who has to pay for a lost IOM?
The FA
If you lose your IOM you must submit and IOR within how many hours?
24 hours after you realize it’s lost
If your IOM is stolen what must the FA do?
1) Report it to authorities & obtain a police report number
2) Submit an IOR within 24 hours
A stolen manual will be replaced by?
The companies expense
Are flight attendants allowed to read non-company material during the cruise phase of flight? If so what are the conditions?
Yes.
1) FA must Not be seated in jumpseat
2) Must continue to conduct cabin checks
Skywest must not schedule any FA in excess of ___ hours
14
Once a duty period begins, the actual duty may exceed 14 hours due to delays caused by Air Traffic Control (ATC), weather (WX), maintenance (MX), and/or other similar situations, but no more than ___ hours
16
True or false: Time spent conducting passenger boarding and deplaning duties is considered duty hours
True
What is scheduled rest hours for 14 hours or less scheduled duty hours?
9 hours
What is scheduled rest hours for actual duty hours exceed 14 hours but are less than 16 hours
9 hours
What is the scheduled rest hours for FA reduced rest (encountered or scheduled)
Scheduled rest: Greater than 8 hours but less than 9 hours
Subsequent rest: 10 hours
When an FA experiences any interference affecting fitness for duty, the FA must notify ___ ___ immediately.
Crew support
In the event of crewmember incapacitation, what is the chain of command?
1) When PIC in incapacitated, the FO has authority
2) When the PIC & FO are incapacitated, the FA/FWD FA has authority
3) When the FWD FA is incapacitated, the AFT FA has authority
The crewmember preflight briefing consists of two parts
1) Initial crewmember briefing and
2) All flights briefing.
For flight attendant briefing which FA is responsible to initiate & conduct it?
The FWD FA is responsible to initiate & conduct the FA briefing
The purpose of having a FA briefing is?
To open lines of communication between both FAs, reiterate safety information, & provide coordination between FAs
What information must be discussed in FA briefing?
1) Atmosphere
2) Delegation of duties & workload management
3) Manual
4) New information
5) Door procedures (ERJ 175 only)
6) Service guidelines
Crew resource management (CRM) is for?
The utilization of all available resources,information, equipment, and people to achieve safe and efficient flight operations
Involves all crew members and is the process crew members use to proactively identify and manage threats & errors before they impact the safety of flight
Threat & error management (TEM)
True or false: Stowage of any crewmember baggage in front of seats 9B & 9C is not permitted on the EMB 120 aircraft.
True. Because that is an exit row on the EMB 120
Which FA is responsible to ensure entrance/courtesy, cabin, and galley lights are at the appropriate setting for each phase of flight
FA/FWD FA (Forward FA)
For passenger boarding FAs are required to be on the EMB 120 aircraft how many minutes prior to scheduled departure? (not to be confused with the report time)
20 minutes prior to scheduled departure
For passenger boarding FAs are required to be on the CRJ 200 aircraft how many minutes prior to scheduled departure? (not to be confused with the report time)
30 minutes prior to scheduled departure
For passenger boarding FAs are required to be on the CRJ 700/900 and ERJ 175 aircraft how many minutes prior to scheduled departure? (not to be confused with the report time)
35 minutes prior to scheduled departure
