Chapter 1 Flashcards
Why is communication important?
- Facilitates understanding
- builds relationships
- enhances collaboration
- resolves conflict
- drives innovation
- supports decision making
- improves efficiency
-Empowers and motivates - promotes inclusion
- influences and persuades
Types of poor communication
- Jargon
- Grammar and style
- Ignoring the communication context
What is jargon?
Refers to specialized terms, phrases, or expressions used by a particular group, profession, or field that may not be understood by others.
How can jargon create poor communication?
- Exclusion
- Misunderstanding
- Barriers to clarity
- Perception of arrogance
- Reduced engagement
What is gramma and style?
Occurs when language interferes with clarity, coherence, and understanding.
What is it meant by ignoring the communication context?
A common cause of poor communication. The context includes the setting, audience, purpose, cultural norms, and medium of communication. When this is disregarded, the message may be ineffective, misunderstood, or inappropriate.
Problem solving process steps
- Define the problem
- Generate options
- Evaluate options
- Build the solution
- Deliver the solution
- Gather feedback
Business communication process for communicator 1.
- Senses a communication need
- Defines the problem
- Searches for possible solutions
- Selects a course of action (message type, contents, style, format, channel)
- Composes the message
- Delivers the message
The business communication process for communicator 2.
- Receives the message
- Interprets the message
- Decides on a response
- May send a responding message
What are the aspects of a well-defined communication problem?
- Follow a formula or flow chart
- Have a correct answer
- Goal: find the answer
What are the aspects of a poorly defined communication problem?
- Have unknown and/or measurable factors
- Have unpredictable outcomes
- Goal: develop a good solution
What are communication related skills
Abilities that enable individuals to effectively exchange information, ideas, and emotions with others.
- ex) verbal communication, active listening, interpersonal skills
What are some potential communication barriers?
- Physical barriers
- Language barriers
- Cultural barriers
- Emotional barriers
- Perception barriers
- Technological barriers
- Attitudial barriers
- Organizational barriers
- Psychological barriers
- Semantic barriers
- Feedback barriers
- Physiological bariers
What are physical barriers?
Environmental or physical obstacles that impede communication.
What are language barriers?
Differences in language, vocabulary, or terminology that prevent understanding.
What are cultural barriers?
Differences in cultural norms, values, or expectations that affect communication.
What are emotional barriers?
Emotional states that affect how messages are sent, received, or interpreted.
What are perceptual barriers?
Misunderstandings caused by differing perceptions of reality or preconceived notions.
What are technological barriers?
Challenges associated with using technology for communication.
What are attitudinal barriers?
Personal attitudes that negatively affect communication.
What are organizational barriers?
Structural issues within an organization that impeded communication.
What are psychological barriers?
Mental states or thought patterns that block effective communication.
What are semantic barriers?
Misunderstandings caused by the use of ambiguous or complex language.
What are feedback barriers?
Lack of ineffective feedback that hinders understanding or improvement.
What are physiological barriers?
Physical or biological conditions effective communication.
Communication-related skills:
- Verbal and visual literacy
- Interpersonal skills
- Analytic ability
- Media literacy/social intelligence
- Cross-cultural competency
- Ethical awareness
What is professionalism?
- Being a good communicator
- Working well with others
- Being a problem solver
- Making ethical decisions
- Appreciating diversity
Categories of communication.
- Internal operational
- Personal
- External operational
What is internal operational communication?
Communication that occurs within an organization and directly supports the businesses operations .
What is personal communication?
Informal or non-business-related communication among employees or between employees and others.
What is external operational communication?
Communication between the orgnization and external parties to conduct business and manage relationships.
What are examples of inappropriate personal communication in the workplace?
- Inappropriate jokes or humour
- Gossiping or spreading rumours
- Discussing sensitive personal issues
- Excessive personal phone calls or texting
- Flirting or unwelcome romantic advances
What are the organizational structures?
- Hierarchial structure
- Flat structure
- Matrix structure
What are characteristics affecting organizational culture?
- Leadership style
- Communication style
- Organizational structure
- Work environment
- Organizational values and beliefs
What makes up the culture of an organization?
- Core values and beliefs
- Work environment
- Leadership and management style
- Communication patterns
- Work ethic and expectations
