Chapter 1

Question 1

a non-routine one-time job limited by time and budget to meet a specified need of the customer

Answer 1

Project

Question 2

a the application of knowledge, skills, tools, and techniques to project activities to meet project requirements

Answer 2

Project management

Question 3

PM skills are necessary for a team leader who is responsible for communicating collective activities to produce a project within _, on _, and as _.

Answer 3

budget, time, specified

Question 4

Project life cycle

Answer 4

1. Initiating
2. Planning
3. Developing
4. Implementing
5. Closing

Question 5

Modern careers has reshaped the role and definition of the _ _; jobs have become more complex and has created more specialized careers

Answer 5

work unit

Question 6

The new (modern) careers involve the need for greater understanding of business missions, _, and _.

o Has increased _, influence, and complexity of most jobs

o Has created opportunities for those with the know-how to manage these - tasks effectively

Answer 6

goals, and objectives

responsibility

multi-faceted

Question 7

A projects starts when someone within an organization initiates the _ of a new system or suggests modification of an existing system

o Whether or not an initial idea is carried forward is influenced by _ and _ _

Answer 7

IDEA

tangible and intangible factors

Question 8

Large organizations often employ some form of _ _ that evaluates and recommends project proposals

Answer 8

project committee

Question 9

the factors scope, time, and cost affect all projects, regardless of size, or time, and are reflected through the necessity of defining the project as specified, on time, and within budget

Answer 9

Triple constraints

Note: REDUCING time to delivery is likely to INCREASE the cost of the project

Question 10

1. Specific objectives
2. Expected delivery time
3. Limited resources
4. Extent of the available talent pool
5. Key stakeholders
6. Top management support
7. Inter-organizational relationships (Especially for large projects)

Answer 10

7 Issues for the PM to consider

Question 11

The available _ _ _ is often a key factor in deciding whether or not to outsource some aspects of the project

Answer 11

Internal talent pool

Question 12

the procurement of talent, such as consultants and suppliers, from outside of the organization and sometimes overseas

Answer 12

Outsourcing

Question 13

the procurement of talent overseas

Answer 13

Offshoring

Question 14

Individuals at all levels who have interest in the project and its final product.

Answer 14

Stakeholders

Question 15

1. Top MGT
2. Those who fund the project, such as functional area managers
3. Those who directly work on the project, such as team members
4. Primary customers
5. Clients of the project outcome
6. Suppliers

Answer 15

Examples of stakeholders

Question 16

The success of _ _ depends on the broad participation of people in those functions that will be affected by the outcome

Answer 16

integrated projects

Question 17

The _ _ _ gives a useful viewpoint for the project manager to employ in planning activities, allocating resources, setting milestones, monitoring progress, and communicating developments

Answer 17

Project life cycle

Question 18

o Project is initiated and commitment is made
o Sponsors make the case as to why the new system is needed
o PM is appointed

Answer 18

Initiation stage

Question 19

_ of the idea must make the case as to why the new project is needed and how it helps organizational objectives

Answer 19

Sponsors

Question 20

The _ _ is the person responsible for carrying out the project through the development life cycle and delivering the final product

Answer 20

Project manager

Question 21

o Project scope is clearly defined
o Objectives are described
o Activities are planned
o Team members are identified and responsibilities are assigned
o PM estimates cost, schedules work, forms the team, assigns responsibilities, establishes a communication mode, plans quality control, and designs risk analysis
o Resource needs are identified and commitments are obtained

Answer 21

Planning stage

Question 22

o The project is designed in detail and developed
o Purchase requisitions are prepared and sent out
o Proper authorizations are obtained for assigning human expertise
o Inter-organizational communication channels are established
o Requests for release of equipment and material are prepared and sent
o Contracts for outside vendors and new hires are prepared and forwarded
o Revisions and changes to the project plan are made
o Progress is monitored; cost and time are controlled; and communication is maintained

Answer 22

Developing stage / executing phase

Question 23

_ _ is obtained through quality control that is built into the process, with responsibilities clearly assigned

Answer 23

Quality assurance

Question 24

o The product is delivered to the customer
o All tests are carried out and instructions and manuals are prepared
o Training is carried out for at least the principle users and customers of the system
o The new system is integrated with other existing systems
o Project resources, equipment, and materials are released to other projects
o Material transfer documents are prepared and approved
o Team members are reassigned to new projects

Answer 24

Implementing stage / control phase

Question 25

o Customer formally accepts the project
o Project team members are evaluated
o Vendor contracts are terminated
o Documents and forms are archived
o The project is audited

Answer 25

Closing stage

Question 26

a review of facts relative to events, activities, and processes for the purpose of organizational learning

Answer 26

Project audit

Question 27

organizations need to learn from the successes and failures through this knowledge sharing and build on this past experience to improve future performance

Answer 27

Organizational learning

Question 28

Organizations need to learn from their successes and failures through this knowledge sharing (its _ _) and build on this past experience to improve future performance

Answer 28

Organizational memory

Question 29

● People who will be in some way associated with the project and include internal or external individuals or groups are _

● _ _ – technique to help project managers in such circumstances
o Done in a _ _ as a list or set of interconnecting circles (_ _)

Answer 29

Stakeholders

Stakeholder analysis

brainstorming session

stakeholder map

Question 30

Influences our decisions continuously as we try to distinguish right from wrong

Answer 30

Ethics

Question 31

_ _ _ - many companies have these to guide employee behavior

o Individual’s _ _ is influenced by education, family, religion, and work environment

Answer 31

Codes of conduct

ethical conduct

Question 32

1. Have you been true to the purpose of the project?
2. Have you treated everyone alike, giving everyone a chance?
3. Have you been consistent, do people know where you stand?
4. Have you been fair in your evaluation of others?
5. Have you been open to suggestions and opinions?
6. Have you accepted responsibilities and admitted mistakes?

Answer 32

Reflections on ethics (for managers)

Question 33

people who initiated the

idea and those who will be recipients of the final product

Answer 33

Key stakeholders