CHAPTER 1

Question 1

“something in common”

Answer 1

commun

Question 2

“understanding”

Answer 2

ication

Question 3

“a common understanding of something”

Answer 3

communication

Question 4

the COMMUNICATION PROCESS involves 8 parts and steps

Answer 4

1. source
2. message
3. encoding
4. channel
5. decoding
6. receiver
7. feedback
8. context

Question 5

the sender of the message

Answer 5

SOURCE

Question 6

the information you want to convey

Answer 6

MESSAGE

Question 7

the process of converting your idea or thoughts of the information into verbal and/or nonverbal symbols that can be understood by the receiver of the message.

Answer 7

ENCODING

Question 8

the manner in which your message or information is conveyed. it may be through face-to-face conversation, telephone call, video conference

Answer 8

CHANNEL

Question 9

the receiver’s mental processing of your message of your message into the meaning into the suggested by the verbal/non verbal symbols you use as sender

Answer 9

DECODING

Question 10

the person or group of people who will get your message

Answer 10

RECEIVER

Question 11

the receiver’s respond to your message

Answer 11

FEEDBACK

Question 12

refers to the situation in which the communication takes place. eg. environmrnt

Answer 12

CONTEXT

Question 13

KEY PRINCIPLES OF COMMUNICATION

Answer 13

1. Interpersonal Communication is inescapable
2. Interpersonal Communication is irreversible
3. Interpersonal Communication is complicated
4. Interpersonal Communication is contextual
   a. Psychological context
   b. Relational context
   c. Situational context
   d. Environmental context
   e. Cultural context

Question 14

personal codes; our own set of rules

Answer 14

MORALS

Question 15

societal; rules accepted and approved by society

Answer 15

ETHICS